工作内容：
1. 管理前台区域的工作环境：
61 确保前台区域的整洁、有序，并维持良好的工作环境。
61 定期检查前台设施，确保其完好且符合公司要求。
2. 访客管理：
61 负责来访者的接待工作，包括登记访客信息。
61 对来访人员提供必要的指引与帮助。
3. 前台电话接听：
61 及时接听前台电话，并解答相关问题。
61 必要时转接电话或记录信息，确保准确传递。
4. 礼宾与现场支持：
61 处理前台区域的日常事务，提供必要的礼宾服务。
61 在展厅活动中，为来访者提供相关信息和解答疑问。
61 进行展厅讲解
5. 客户满意度与反馈：
61 定期参与客户满意度调查，确保高标准的服务质量。
61 收集并分析客户反馈，用于改进服务。
6. 应对突发事件：
61 在遇到前台区域的突发情况时，进行迅速而适当的响应。
61 及时报告并协助解决异常情况。
7. 执行其他任务：
61 积极执行由上级分配的其他相关工作和任务。

招聘要求：
1. 大专以上学历，空乘、酒店管理等相关专业优先，具备高端商务接待服务经验。
2. ***。
3. 至少1年以上接待服务工作经验。
4. 具备商务服务技能，并熟悉商务接待礼仪。
5. 具有良好的沟通能力和客户服务意识，能灵活应对各种情况。
6. 团队合作精神强，热爱服务行业，具有优秀的职业素养。
7. 工作态度踏实认真，能够承受较大的工作压力。
8. 有企业或政府产品展厅讲解经验者优先。
9. 普通话二级甲等以上，语言表达流畅清晰。
10. 英语口语流畅，有接待外宾或海外留学经验者优先
Job Description:
1. Manage the Work Environment of the Reception Area:
o Ensure the cleanliness, orderliness, and maintenance of a good working environment in the reception area.
o Regularly inspect reception facilities to ensure their integrity and compliance with company requirements.
2. Visitor Management:
o Responsible for receiving visitors, including registering visitor information.
o Provide necessary guidance and assistance to visitors.
3. Reception Phone Answering:
o Answer incoming calls at the reception promptly and address related inquiries.
o Transfer calls or take messages as necessary to ensure accurate communication.
4. Concierge Services and Onsite Support:
o Handle daily tasks in the reception area and provide necessary concierge services.
o Provide relevant information and answer questions for visitors during exhibition hall events.
o Conduct exhibition hall explanations.
5. Customer Satisfaction and Feedback:
o Regularly participate in customer satisfaction surveys to ensure high standards of service quality.
o Collect and analyze customer feedback for service improvement.
6. Emergency Response:
o Respond quickly and appropriately to unexpected situations in the reception area.
o Report and assist in resolving abnormalities promptly.
7. Perform Other Tasks:
o Actively perform other related work and tasks assigned by superiors.
Requirements:
1. College degree or above, with a preference for majors in air hostess, hotel management, or related fields, and experience in high-end business reception services.
2. Professional image and pleasant demeanor.
3. At least 1 year of experience in reception or customer service.
4. Possess business service skills and be familiar with business reception etiquette.
5. Have good communication skills and a strong sense of customer service, able to flexibly handle various situations.
6. Strong teamwork spirit, passion for the service industry, and excellent professional qualities.
7. Have a pragmatic and serious work attitude, able to withstand considerable work pressure.
8. Experience in corporate or government product exhibition hall explanations is preferred.
9. Have a Mandarin proficiency level of at least Grade 2 Level A, with fluent and clear language expression. Fluent English speaking skills, and prior experience in receiving foreign guests or studying abroad is preferred.