1、能够识别客户要求，处理客户投诉；
Be able to identify customer requirements and handle customer complaints;
2、分析客户投诉原因、跟进改善对策，编写客诉报告（8D）使客诉妥善解决；
nalyze the causes of customer complaints, follow up the improvement measures, and prepare the customer complaint report (8D) to properly solve the customer complaints
3、加强公司内部品质内控及改善，避免类似问题再次流出；
Strengthen the internal quality control and improvement of the company to avoid similar problems flowing out again
4、根据客诉问题点，协助建立标准，定期培训员工，提升QC过程控制能力及检出能力；
According to the problem points of customer complaints, assist to establish standards, train employees regularly, and improve QC process control ability and detection ability;
5、定期汇总分析客户质量投诉报表和分析报告，定期汇报部门经理，对未达成目标提出 改进措施；
Regularly summarize and analyze customer quality complaint reports and analysis reports, report on a regular basis, and propose improvement measures for non achievement of objectives
6、对接外部客户审核，
Audit with external customers,
岗位要求：
1、5年以上汽车行业工作经验，线束行业经验优先；
More than 5 years working experience in automotive industry, wiring harness industry experience is preferred
2、能看懂产品图纸，熟练使用各种测量仪器；
Be able to understand product drawings and skillfully use various measuring instruments
3、懂AITF16949体系要求，了解APQP、PPAP、FMEA、SPC、MSA五大工具，能独立制作检验标准；
Understand the requirements of aitf16949 system, understand APQP, PPAP, FMEA, SPC, MSA, and be able to make inspection standards independently;
4、能使用英文回复客户邮件及8D报告。
Be able to reply customer email and 8D report in English.
5、较强的沟通，协调，解决问题的能力。
Strong communication, coordination and problem solving skills