Job Purpose
You will be responsible for providing efficient and effective business support and communication, handling enquiries, orders, shipments, complaints and requests for domestic and international customers.
您将负责为国内外客户提供高效有效的业务支持和沟通，处理查询、订单、发货、投诉和请求。
This will include supporting sales activities, acting as a liaison between customer, production, supply chain, technical, sales and finance departments, and managing sales administrative information such as customer information databases (CID) and customer satisfaction surveys.
这包括支持销售活动，作为客户、生产、供应链、技术、销售和财务部门之间的联络人，管理销售行政信息，如客户信息数据库(CID)和客户满意度调查。
In order to achieve Americhem's strategic objectives and goal of creating a customer-centric culture, the Customer Service Team provides the most satisfactory and timely service to all our valued customers.
为了实现我们的战略目标和创造以客户为中心的文化的目标，客户服务团队为我们所有尊贵的客户提供最满意和及时的服务。
Key Responsibilities
Work closely with individual salespersons to support new business development according to the company's strategic direction and business plans.
为了实现Americhem的战略目标和建立以客户为中心的文化，客户服务团队与销售人员紧密合作，根据公司的战略方向和业务计划支持新业务的发展。
Provide timely, effective and satisfactory service to customers, including business enquiry, contract review, order execution, delivery service, and complaint handling.
为客户提供及时、有效和满意的服务，包括商务咨询、合同审核、订单执行、配送服务和投诉处理。
Liaison with production, supply chain, technical, sales and finance departments to provide customers with the most satisfactory and timely service.
与生产、供应链、技术、销售、财务等部门联系，为客户提供最满意、及时的服务。
Create and manage sales management information such as customer information database (CID), sales & pricing documentation, rebate agreement, and annual customer satisfaction surveys.
创建和管理销售管理信息，如客户信息数据库(CID)，销售和定价文件，回扣协议，年度客户满意度调查
Develop and maintain pricing documents according to company standards. Perform necessary profit analysis to support the work of individual salespersons in order to maximize sales profits.
根据公司标准制定和维护价格文件。 执行必要的利润分析，以支持个别销售人员的工作，以实现销售利润的***化。
Attend regular customer meetings, visit the top 20% of our sales at least once a year, review our service performance, and continue to build good business relationships and customer experience.
定期参加客户会议，每年至少拜访20%的销售额***的客户，回顾我们的服务表现，并继续建立良好的业务关系和客户体验。
Provide quarterly, semi-annual and/or annual service reports, order patterns and profit analysis and other value-added services as required.
提供季度、半年度及/或年度服务报告、订单模式、利润分析及其他增值服务。
Facilitate cross-functional meetings to resolve customer issues and bring added value to the business.
组织跨职能会议，解决客户问题，为业务带来附加价值。
Undertake new duties and responsibilities as instructed by superior.
根据上级的指示承担新的工作和责任。

Minimum Requirements:
3 year college diploma or equivalent
1 to 3 year experience in customer service, shipping and order processing
Demonstrated proficiency in effective customer service
Basic skills in spreadsheet, word processing and database applications
Good interpersonal and communication skills
Excellent written and verbal communications skills
Attention to details, effective time management, ability to meet deadlines
Solid problem-solving skills and good team player
Good English skills in listening, speaking, reading and writing
Ability to multi-task effectively and prioritize with minimal supervision
Availability to work overt-time if required

Preferred Qualifications:
Bachelor degree in business administration, logistics or polymer science is preferred
Basic knowledge of chemistry and plastic products
Customs clearance certificate is a plus.
Candidates with IT programming experience will be a plus.