Job Summary职能汇总: We are looking for a Clinical Leader to join the Spark Design Team and assist the rapid growth of the Digital Orthodontic business unit of Envista. In this role, you will be responsible for helping Spark be of greater service to our Customer, the Orthodontist Office. By monitoring Spark’s daily Key Performing Indicators (KPI) you will be able to determine if we are “winning or loosing” at all times. From which, you will Guide the Spark Design Team on the unique needs of the Customer looking for solutions. In addition, you will Coach the Customer on Spark’s products and systems such that they take full advantage of Spark’s value proposition while enjoying a world-class experience. 我们正在寻找一位临床专员加入Spark设计团队,并协助Envista数字正畸业务部门的快速发展。在这个职位上,你将负责帮助Spark为我们的客户,正畸医生提供更好的服务。通过监测Spark的每日关键绩效指标(KPI),您将能够确定我们在任何时候都是“赢还是输”。从中,您将指导Spark设计团队了解客户寻求解决方案的独特需求。此外,您将指导客户了解Spark的产品和系统,使他们充分利用Spark的价值主张,同时享受世界级的体验。
Responsibilities职责: ? Responsible for following Envista's Circle of Values (Customer Centric, Innovation, Leadership, Respect, and Continuous Improvement) 负责遵循Envista的价值观(以客户为中心、创新、领导力、尊重和持续改进) ? Responsible to maintain contact with Doctors to improve customer satisfaction, address complaints, provide feedback, identify root cause and corrective actions to the needs of the customers. 负责与医生保持联系,以提高客户满意度,解决投诉,提供反馈,确定根本原因,并根据客户的需求采取纠正措施。 ? Responsible for Daily Management of KPI’s: Design Accuracy to prescription & protocols, Customer Design Change Request, Design for Manufacturability, and Design Total Leadtime. 负责KPI的日常管理:处方和协议的设计准确性、客户设计变更请求、可制造性设计和设计总交付时间。 ? Responsible for providing ideas for Innovation and R&D to improve software, features, and products. 负责为创新和研发提供想法,以改进软件、功能和产品。 ? Responsible for providing assistance in clinical training of Designers, clinical peers, and customers. 负责协助设计师、临床同行和客户进行临床培训。 ? Willingness to train and develop Design Teams in excess of 15 Designers per Team. 愿意培训和发展每个团队超过15名设计师的设计团队。 ? Eager to participate with ideas, suggesting and testing process in innovation, and continues improvement projects for the good of the Clinical Team, Stakeholder, SPARK, and the whole Envista Corporation. 渴望参与创新的想法、建议和测试过程,并为临床团队、利益相关者、SPARK和整个Envista公司的利益继续改进项目
Requirements要求: ? Degree in Dentistry, Dental Surgery, or Dental Medicine or Equivalent 牙科、牙科外科或牙科医学学位或同等学历 ? 2+ years‘ experience as orthodontist or 2+ years as dentist with equivalent experience with virtual treatments 2年以上正畸医生经验或2年以上牙医经验,具有同等虚拟治疗经验 ? Bilingual English/Spanish or any other language will be a plus, with strong effective oral and written communication skills with the ability to influence across the organization. 英语/西班牙语或任何其他语言的双语者优先,具有较强的有效口头和书面沟通能力,能够影响整个组织。
PREFERRED QUALIFICATIONS参考资格: ? Certified Orthodontist 认证正畸医生 ? Experience practicing orthodontic treatment or as a clinical consultant in digital aligners or have equivalent orthodontic studies or experience. 有正畸治疗实践经验,或作为数字矫正器的临床顾问,或有同等的正畸研究或经验。 ? Excellent clinical knowledge in regards to teeth anatomy and movement 卓越的牙齿解剖和运动临床知识。 ? Excellent Microsoft office skills especially in Outlook.卓越的牙齿解剖和运动临床知识 ? Lean Six Sigma certification. 精益六西格玛认证。