Major Responsibilities: Sales and Service ? Lead a sales team, define the sales strategy and achieve the team sales target, enable each team member to achieve their individual sales target ? Ensure a high standard of customer service and experience ? Lead team to build and maintain relationship with clients and develop VIPs, recruit new customers
Operation ? Be present in the selling floor as shift leader to oversee daily store operation. Assist team whenever required in the selling process or in any other operation ? Ensure the store operation standard of his/her perimeter: stock management, after service, maintenance, CRM ? Monitor stock situation and ensure the operation standard of own perimeter to support sales & service Product ? In charge of several métiers/product categories in terms of sales, visual merchandising, inventory control, training, etc. ? Be responsible for market updates and give buying advises to store manager
People development and team management ? Manage and coach the team: set objectives and assess performance, observe team on the floor and provide ongoing feedback and coaching based on their needs ? Motivate team member with individual recognition via sales results, métier management, customer relationship management ? Motivate teams, create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company, recognize individual and team efforts ? Ensure teams receive proper training regularly to develop customer service, product knowledge, selling skills and other skills for personal development
Requirements & Capabilities: ? Tertiary educated with at least 3 years of relevant management experience in high-end fashion, luxury industry or in similar capacity ? Strong business sales sense with solid analytical skills ? Ability to lead and drive performance and customer service ? Good customer relationship management skills ? Excellent spoken and written English and Chinese. French is a plus ? Must be a good team player, pleasant, service oriented and self motivated ? Strong leadership, interpersonal and communication skills ? Hands on computer knowledge of MS office
