职位职责:
1.Responsible for replying technical inquiry calls and emails, assisting service agency personnel, and providing technical service support on equipment to end users
1.负责回复技术咨询电话及邮件，协助服务商人员，为最终用户提供设备的技术服务支持
2.Responsible for troubleshooting equipment problems over the phone or video and partnering with department team members to complete projects and resolve various technical service related issues
2.负责通过电话或视频对设备进行故障排除；与部门组员合作完成项目以及解决各种和技术服务相关的问题。
3.Act as a liaison between departments to communicate and disseminate all relevant technical/customer service information and pro-actively seek cost effective solutions to meet customer needs
3.负责跨部门间的联络沟通工作，传递所有相关的技术/客户服务信息，主动寻求满足客户需求的降低成本的解决方案.
4.Responsible for technical/customer service incoming calls to include but not limited to assisting with pricing, shipping, information for parts, spare parts, screening parts order calls to customer service team members
4.负责但不仅限于接听技术/客户服务的来电，协助零配件相关工作，包括信息确认，定价，运输等；根据来电需求，将零件订单转接到客户服务部相应的同事。
5.Responsible for all warranty claim processing, reviewing claims, writing customer complaint reports, and communicating concerns as necessary
5.负责所有保修申请工作，包括审查保修请求，撰写客诉报告，和进行必要的沟通。
6.Partner with department team to perform technical training, parts/order training, GWS training for current and new customer and service agencies
6.为现有和新客户、服务商进行技术培训，零件订购培训，保固系统培训
7.Accountable for follow-up on customer warranty issues, equipment test and demonstration
7.负责跟进客户保修问题、设备测试及演示
8.Performs other related duties as assigned by department Team Leader(s)
8.履行部门负责人委派的其他相关职责。

基本技能&职位资历：
1.出色的组织能力，出众的人际沟通技巧。
2.处事果断，思维细腻，出色的客服技能和解决问题的能力，良好的团队合作精神。
3.出色的微软办公室软件技能，了解机电设备，QADplus。
4.了解组装程序，技术手册和文件，会识蓝图，能看懂工程图，机电设备图和厨房设备图。
5.能独立工作，完成日常要求的任务，在多任务环境中，能自我激励，有效工作。

学历要求&经历:
1.机械工程学士学位
2.出色的英语读写能力
3.英语口语流利（优先）
4.3以上技术或客户服务经验（优先）