●Primary Responsibilities:
Daily work
1. Quantify customer specific needs and track the actual result.
2. Communicate with Commercial team and customer’s quotation requirement.
3. Sign contract with customer and contract management, establish customer files.
4. Deal with quotation, PO and billing requisition;
5. Work with related teams to ensure meet customer’s requirement.
6. Collect marketing information and confirm customer status regularly.
7. Customer visit reception, product introduction, intention registration, customer follow-up, etc.
8. Other duties as assigned by supervisor.
Medium term work
1. Work with Customer/CP/Finance team to balance the capacity to meet different customers’ requirement.
2. Data analysis to support customer capacity planning.
3. Other duties as assigned by supervisor.
Long term work
1. Work with Customer/teams to improve customer satisfaction.
2. Other duties as assigned by supervisor.
Innovation work
1. Support to develop and establish customer planning procedures and improvement programs.
2. Other duties assigned by supervisor.
●Impact of Decision:
1. Failure to achieve results might cause delays in meeting significant product or program commitments and result in both allocations of more resources and/or significant financial and/or business impact.
2. Position has an instrumental impact on product supply on time or business impacted.
3. Impact to overall success of functional area goals.
Job Qualifications
●Must Have:
-Education: Bachelor Degree and above.
-Language: Good oral and written skills in English and Mandarin.
-Experience: 3-6 years’ work experience in sales in manufacturing industrial.
1. Experience in customer support.
2. Independent, resourceful and takes initiative.
3. Good communication skill in both Chinese and English, good presentation skills.
4. Office (PPT, Excel), system (SAP, OA) skill.
岗位职责：
1. 负责订单跟踪，量化客户特定需求跟踪实际结果；
2. 与商务团队和客户的报价要求进行沟通；
3. 处理报价单、订单和账单申请;
4. 定期收集市场信息，确认客户状态。客户来访接待、产品介绍、意向登记、客户跟进。
5. 对订单细节把控和协调，对签订合同并进行合同管理，建立、维护客户档案。
6. 创新的工作，支持开发和建立客户计划程序和改进方案
7. 上级安排的其他工作。
学历:本科及以上学历。
语言能力:良好的英语和普通话口头和书面表达能力。
-经验:3-6年半导体制造业销售工作经验。
1. 有客户支持经验。
2. 独立、机智、主动。
3. 良好的中英文沟通能力和书面表达能力。
4. 办公(PPT, Excel)，系统(SAP, OA)技能。