GBS P2P Specialist-ES (Procurement/SRM Hotline)
采购专员-采购/SRM热线
Job Location
Suzhou
What are my responsibilities?
· Respond to customers and users queries, issues via telephone or e-mails as
per time schedule defined
· Record and follow up tickets from creation to closure for all inbound
calls/emails in ticket tool
· Dispatched/allocate incident to appropriate service line experts for
knowledge escalation resolution
· Monitor incidents, issues, requests and ensure resolution is provided on a
timely basis and subsequently close the incidents, issues, requests
· Customer satisfaction evaluation follow up
· Other tasks assigned by supervisor e.g., documentation, data maintenance,
Internal/External RPA/App Maintenance, etc.
What do I need to qualify for this position?
· Good communication skills;
· Be responsible and customer oriented;
· Ownership mindset
· High working efficiency
· Be able to work under pressure during peak season
· Be willing to learn and quick learning
· Bachelor or above, Commerce, SCM, Logistics or IT related major is preferred
· 1-3 years customer service working experience preferred
· Fluent English in Reading & Writing
· Skillful in MS software, such as PPT, Word, Excel