工作职责：
1. 日常售后问题解答及跟踪，能在规定时间内准确有效处理；
2. 及时处理客户投诉，解决产品问题，提高客户满意度；
3. 对客户进行定期回访，了解产品使用情况，收集客户反馈，并提供改进建议；
4. 完成产品在客户端的安装、调试、维护及问题处理；
5. 就异常售后问题，推动内部产品质量问题处理及优化升级；
6. 向客户及经销商提供产品日常维护及问题处理的培训；
7. 管理售后区域及售后仓，并对售后台账进行日常维护；
8. 完成技术主管指派的其他工作。

任职要求：
1. 至少1~3年售后工作经验，机械或相关专业大专及以上学历，有泵阀类产品售后工作经验者优先；
2. 熟悉机械产品的性能和操作，能够解决常见的技术问题；
3. 可进行英文书面沟通，具备基础的英文沟通能力；
4. 具有良好的沟通协调能力和客户服务意识，并有较强的动手能力；
5. 具备一定的问题分析能力和异常报告出具能力；
6. 有时间管理意识，能够承受工作压力。


Job responsibilities:
1. Daily after-sales questions and tracking, can be accurately and effectively dealt with within the specified time;
2. Timely deal with customer complaints, solve product problems, and improve customer satisfaction;
3. Make regular return visits to customers to understand the use of products, collect customer feedback, and provide improvement suggestions;
4. Complete product installation, commissioning, maintenance and problem handling on the client;
5. Promote the handling and optimization of internal product quality problems on abnormal after-sales problems;
6. Provide daily maintenance and problem handling training to customers and dealers;
7. Manage after-sales area and warehouse, and carry out daily maintenance of after-sales ledger;
8. Complete other tasks assigned by technical supervisor.

Job Requirements:
1. At least 1~3 years of after-sales work experience, college degree or above in mechanical or related major, pump and valve products after-sales work experience is preferred;
2. Familiar with the performance and operation of mechanical products, able to solve common technical problems.
3. Able to communicate in English in writing, with basic English communication skills;
4. Have good communication and coordination skills and customer service awareness, and have strong hands-on ability;
5. Have certain problem analysis ability and abnormal report issuing ability;
6. Have a sense of time management, can work under pressure and adapt to frequent business trips.