职位要求：
Qualifications
- University degree with technical background, major in mechanical or fluid engineering is desirable.
大学本科学历，机械工程或流体工程类专业.
- Min. 3 years relevant working experiences, pumps manufacture and foreign company experiences would be preferred.
至少3年相关工作经验，在泵制造业或有外企工作经验者优先。
- Good spoken and written English，good communication skills.
良好的英语读写能力和沟通能力。
- Proficient in the use of MS Office and database experience.
熟练使用微软办公软件。
- Self-motivated, energetic and hard working. Good team work and coordination.
有责任感，能吃苦耐劳，有团队精神和合作能力。


主要任务与职责
Main tasks and responsibilities
- Act one of contact person for customers during warranty period, responsible for warranty management by coordination relevant parties and resources including internal and external to solve issues in the warranty process to monitor and ensure the customer satisfaction.
作为项目质保过程中与客户的联系人，通过协调内部及外部相关部门以及资源来解决项目质保期过程中的各种问题，进而监控和确保客户的满意度。
- To communicate with customers and investigate root cause of warranty issues, provide solutions to field service engineers.
协调服务工程师调查所有的质保投诉并提供解决方案给现场服务工程师。
- To keep good records of all warranty claims and identify root cause of problems so this information can be passed to production to eliminate similar claims in the future.
对所有质保投诉做好记录并确认发生该问题的根本原因，以便避免将来类似情况发生。
- To finish tasks assigned by leader.
完成领导安排的其他临时任务。