About this position
Quality engineer in the plant, responsible for serial production quality improvement and customer complaints handling

Responsibilities and duties
61 Be the primary customer interface for responding and resolving to customer concerns for all current product quality issues.
61 Interfacing with the Project Team and Program Management as needed.
61 Understand customer requirements and expectations in order to respond effectively to product quality issues.
61 Champion the Response Process and maintain the core and extended team membership required to accomplish the response team’s responsibilities to establishing performance standards.
61 Coordinate customer visits and support customer vehicle launches as required.
61 Negotiate project transition from product team to response team.
61 Monitor and drive customer/internal quality metrics improvement, e.g. external claims and FTQ.
61 Be the implementation leader to introduce changes to current products flawlessly.

Basic qualifications
61 Bachelor degree in Electronic Engineering
61 Minimum 3 years quality control experience and 2 years customer support experience
61 Familiar with problem solving process and PDCA method
61 Have strong coordination skill to lead and drive cross functional team
61 Fluent in English (verbal & written), Japanese/Korean will be an advantage
61 Good communication skill.


Nice to haves (preferred qualifications)
61 Green belt qualification preferred