Mainly responsible for the overseas payroll service delivery, including:
-According to the monthly payroll cycle, coordinate with clients and local payroll team to complete monthly payroll related services (lodgment/cycle management/calculation/checking/reporting/payment/annual tax filing etc.)to ensure timely and accurate salary operation.
-Provide daily overseas local policy consultation to clients.
1. 60% client communication and coordinate with local teams/partners to ensure our monthly service delivering
2. 10% Handle client inquiry and escalation, coordinate with internal resources and manage client needs.
3. 10%Host regular operation service review with the clients, ensure service quality
4. 5% Drive the improvement of service process and service efficiency
5. 5% Enhance productivity&improve process
6. 5%Maintain the partner relations and monitor the service quality of the partners
7. 5%Special projects
Qualification :
1. work experience as account management role in HR professional service industry or as in-house HR role with payroll processing or payroll project experience will be preferred.
2. proficient English in both writing and speaking
3. Willing to take challenges, work under pressure
4. Will to take early or late con-call.
5. Good communication skill, presentation skill and customer centric solutions.
6. Good team work
7. Base大连或苏州或上海