Description/职位描述:


Case Management and daily operations 95%

610202020202020202 Receive, assign, update, classify, process cases in case management
application for specific process (e.g. exit management)

610202020202020202 Identify case challenges and opportunities, and escalate to the
supervisor/manager if needed

610202020202020202 Ensure integrity, completeness, timeliness, and accuracy of
transactions & documentation

610202020202020202 Proactively monitor the cases to be able to determine if any action
is needed (time, quality)

610202020202020202 Responsibility for delivering upon agreed SLAs

610202020202020202 Ensuring policy and legal compliance

610202020202020202 Assist and encourage users/customers to make effective use of
self-service options, systems, products, service, etc. In order to drive rapid
resolution and empower customers; educate and inform customers of the full
range of Global Services HR available to them.

610202020202020202 Participate on daily huddles and follow the instruction of the
direct team supervisor regarding priorities and assignments Conducts quality
check of peers to ensure accuracy of results, and compliance to process


Continuous improvement 5%

610202020202020202 Identify areas for improvement on daily operational processes

610202020202020202 Provide support to implement improvement initiatives

610202020202020202 Contribute positively to a knowledge sharing environment by
documenting and sharing all relevant working experiences with issues resolution
for knowledge database future reference

610202020202020202 Participate on training in order to improve performance, process
acumen and gain additional knowledge required

610202020202020202 Perform special projects and related duties as assigned0202

Qualifications/任职要求:



Required Qualifications

610202020202020202 Required Minim um Education: Bachelor’s Degree or above (graduate of
any Human Resources -related courses or Japanese)

610202020202020202 Required Years of Related Experience: 1-3 years of related experience

610202020202020202 Required Knowledge, Skills and Abilities:

ü02 Fluent in both spoken and written Japanese

ü02 Ability to perform administrative activities

ü02 Excellent customer service skills

ü02 Strong organization skills, attention to detail and follow through to
resolve any outstanding issues

ü02 Strong written and verbal communication skills; manages internal
communications and external/client communications with detailed support and
assistance

ü02 Discretion, professionalism, confidentiality, and judgment

ü02 Demonstrates customer orientation and customer service skills

ü02 Excellent telephone manner with clear, concise, and professional
communication skills

ü02 Ability to accurately collect information to understand and assess the
clients’ needs and situation

ü02 Strong attention to detail

ü02 Will be trusted to secure and maintain confidential information

ü02 Ability to prioritize workload and provide timely follow -up and resolution

ü02 Computer literate with knowledge of common office productivity software and
the ability to learn customer service soft are applications (e.g., MS Office,
email, f ax, Internet Explorer)

ü02 Proficient in Microsoft Office (Word, Excel, PowerPoints)

ü02 Ability to work effectively in a fast-paced, self -directed team-based
environment

Enthusiastic team player with a strong drive to create a positive work
environment