工作职责：
1. Work as part of the Quality team supporting the development of the quality culture at the plant to assure customers of site's commitment to quality.
作为质量团队的一员，支持工厂质量的发展，以确保客户对工厂质量承诺的信心；
2. Act as *** contact point for customer complaints.
作为客户投诉的***联系窗口；
3. Lead customer complaint handling and as the problem owner to organize team to fix the problem in 8D way, push internal process improvement.
负责客户投诉的处理，作为问题负责人组织团队以8D方法解决问题，推动内部流程改进；
4. Deliberation with the customer, in the name of site, to find the best (temporary) solution, both for the customer as well as site.
以工厂名义与客户协商，寻找对客户和工厂双方***的（临时）解决方案；
5. Customer PPM and quality issues monthly review, pass the voice of customer to internal process and continue push internal quality improvement with engineering, in-process quality and production.
每月审查客户PPM和质量问题，将客户的反馈传递给内部流程，并与工程、过程质量和生产团队持续推动内部质量改进；
6. Controlling the process of internal complaint completion and informing the customer about the status of their complaint regularly.
控制内部投诉处理的过程，并定期通知客户其投诉的状态;
7. Closing a complaint in consultation with the customer.
与客户沟通后关闭投诉；
8. Periodically reporting quality analyses to the internal organisation and giving advice concerning improvement initiatives.
定期向内部组织报告质量分析，并提供有关改进举措的建议；
9. Accompany audits done by customers within site.
协同客户在工厂进行审核；
10. Other tasks from supervisor.
主管交办的其他任务。
职位要求：
1. Bachelor Degree in Quality or Engineering.
质量或工程学士学位;
2. Minimum 3 years experience in a Customer Engineer / Quality role.
至少3年客户工程师/质量岗位的经验;
3. Able to use Canoe software is a plus.
能够使用Canoe软件者优先;
4. Have knowledge about chips and Software(AGS related)is a plus.
具备芯片和软件（与AGS相关）的知识者优先;
5. Statistical and process orientation.
具有统计分析和过程导向;
6. Working knowledge of English.
具有英语工作能力;
7. Excellent computer skills (Word, Excel, PowerPoint, Access).
优秀的计算机技能（Word、Excel、PowerPoint、Access);
8. Proficiency in problem solving and quality techniques including.
熟练掌握解决问题和质量技术，包括……
61 PFMEA - 8D Problem Solving
61 PPAP - Quality Auditing
61 SPC - MSA
9. Customer focused, proactive problem solver.
以客户为中心，主动解决问题者;
10. Excellent organisational skills; the ability to work under pressure and to strict deadlines;
优秀的组织能力，能够在压力下工作并遵守严格的截止日期；
11. Excellent communication (internal/external customers and suppliers).
优秀的沟通能力（与内部/外部客户和供应商)；
12. Team player.
团队合作者。