DUTIES AND RESPONSIBILITIES
1 User Support
· Coordinate and provide day-to-day software, hardware and system support to all associates.
· Perform diagnostic, root-cause and trend analysis on problem management
· Implement IT back-up with Corporate IT team.
· Perform daily operation, system check and server administration
· Provide installation, trouble shooting, training and problem solving for computer hardware, peripherals, software, and network equipment
· Implement effective processes for all other Service Desk functions including service interruption notification; user satisfaction surveys, etc.
· Perform routine hardware and software maintenance and assist in proper upkeep and utilization of systems.
· Support department goals as required for the planning and implementation of strategies which guarantee user satisfaction, system availability, service levels, and support of the performance criteria.
2 Data Security
· Implement database patch, security enhancement for standard compliance
· Perform computer operation support including data backup and IT facilities administration.
· Monitor the installation of the software in company owned IT equipment is authorized and with valid licenses.
· Monitor the usage of company provided IT equipment is within the normal business clause with reasonable care.
3 System and Network
· To assist IT Engineer in providing network and server support.
· Perform system and network support, troubleshooting, backup and regular maintenance and upgrades for our China offices
· Coordinate with the IT Engineer for the installation of new software and hardware to support business growth.
· Follow and execute the security policies and procedures.
REQUIREMENTS
· At least 5 years working experience in desktop support service, system administration and configuration.
· Associate degree or above in related disciplines.
· Knowledge of principles and practices of personal computers and information technology.
· Ability to communicate technical information effectively.
· Good command of English.
· Work independently, good interpersonal skills & able to work under pressure;
· Able to meet tight schedule.
· 24 hours on-call support when necessary, and will be required to work in irregular hours to perform system set up, support and maintenance duties.