As the position of Business After sales Specialist is responsible for spare parts from identify,
coordination, support and optimization. Acting as an expert with the task of working closely with body
builder/supplier, presales and aftersales, to ensure the correct spare part information is provided to
meet customer requirement on time.
Parts and specification information (PRIO/CD/ECO):
Check the new physical part when offline and record the part well, to help the understanding to get
right spare part with correct information from HIGER afterwards.
Basic knowledge about PRIO system/FQ requirement and ECO application (create a new P/N) to
secure the spare part information to get right transparency between SCANIA& HIGER.
Keep track of the time schedule of parts catalogues in PRIO and elimination of CDs, give proper
input from pre-sales experiences about bus body specifications at the beginning, supervise and
improve the KPI figures.
Assist of setting up Catalogue/CD/Part management standard & agreement if needed.
Offer local support and coordination for communication between Higer, BU and HQ，Support Higer
to send spare part manual/catalogue in good quality level if they needed.
After sales support from commercial:
Weekly basis RFQ to HIGER for new spare part from MATRIS System, evaluate the price by
comparing with the physical body part and history cost.
Operate MATRIS system to handle the spare part maintenance to secure SPC can place order on
time.
Support spare part payment if necessary
Monitor the spare parts monthly on time delivery and coordinate SPC to meet customer’s spare part
delivery requirement
Assist SPC to set up KPI and weekly pulse meeting
Assist SWP/SPC/KBP to set up/maintain/improve spare parts process, including pricing, invoicing,
packing, delivery L/T, MOQ, QP, backlog, E-Quality, etc., and drive some activities if necessary.
Influence spare part agreement and degradation against current practices in consultation with parts
responsible.
Involvement to the green errand process to learn and give comment from spare part perspective,
also to work or lead a project with technical team together about spare part management
improvement.
KPI & Other assignment from manager
Education and/or Experience:
Bachelor’s degree
2-3 years’ work experience in customer service, Business/product support role working with
customers, preferably in international companies.
Prefer he/she has good initiative, willing to learn, strong understanding and communication skill.
Knowledge, Skills and Abilities:
Establishing deep understanding of customers, their industry, business
offerings(products/services/solutions) and needs. Guiding clients to the best solution by maintaining
the relationship.
Be able to effectively transfers thoughts and expresses ideas orally or verbally in individual or group
situations.
Adding structure and planning to work situation by defining priorities and completing the work in a
systematic, efficient fashion within the required timeframe according to expectations.
Be able to explore opportunities and take actions, striving to doing more than is required or
expected. Preferring to take own initiative under the pressure.
Demonstrates the effort, willingness and ambition to achieving results and meeting objectives and
respond proactively to avoid disappointing results.
Able to effectively work and complete group assignments in both formal and informal settings. Works
cooperatively, with a positive attitude with others to achieve common goals, valuing others
contributions.
Attention to details to ensure accuracy while working to strict deadlines.
Proven ability to work accurately with figures and spreadsheets in combination with good computer
skills in a Microsoft Windows environment.
Fluently in reading and writing English.
Be able and willing to take business travels