Reporting to the Program Manager, the Sales Manager is accountable for the overall program and all its line of business performance under the region/ time zone of your care. Responsible for overseeing the management of highly complex and large sales deal of B2B Small Medium Corporate business accounts, you will align to the Business Operations and lead your teams to achieve business goals defined by both the internal and external client stakeholders.

As a Sales Manager, you will be push team of about 9 Telesales and 2 solution and 2 partner sales for Mainland region. You are accountable to ensure the day-to-day operation will have a smooth process and strive to overachieve KPI/ SLA set by the client and the management; strengthen the relationship and expectations of the client; and manage the program yearly budget and revenues. Based in Suzhou office, this is a permanent headcount position.
Responsibilities
61 Build, motivate and mentor a highly functioning inside sales team to lead and drive sales conversations.
61 Lead team to meet and exceed monthly, quarterly and annual team targets by generating sales pipeline, accelerating active opportunities and driving to close.
61 Coach sellers and ensure every seller creates a minimum of 30 Opportunities via MSX D365 monthly.
61 Coach sellers and ensure every seller passes qualified Opportunities to partners at 40% sales stage.
61 Lead and coach team members through strong call coaching of their customer sales calls, demos and experience sessions.
61 Accurately assess risk and identify exceptional performance plans in weekly deal and pipeline reviews with senior management and with the agents.
61 Drive operational excellence of key center metrics including response rates, conversions, pipeline, velocity and accuracy.
61 Drive business value driven customer conversations by achieving a minimum 100-level proficiency in all solution areas and a level 200 in a specific Solution Area (where applicable) through all available learning resources.
61 Have meaningful career development discussions and ensure all employees have a development plan in place focused on building capability for current and future roles.
61 Spend time weekly coaching and observing the team both on methods of improving field revenue accountability, Consumption, Customer Adds and on their overall approach in building deep customer trust.
61 Assess team capability & build talent pipelines where needed, including involving in talent hiring working closely with Talent Acquisition team.
61 Empower your teams to spend more time with customers and partners by removing productivity blockers & unnecessary rhythms.
61 Spend time learning your team’s capabilities & actively build talent pipelines.
61 Ability to design and set productivity and sales targets/quota in line with market trends.
61 Ability to work as part of a team – work in partnership with Quality coach and/or Readiness Managers to improve agent performance.