职位描述：
1.Remote Support: Provide technical lead to customers via Channel groups/Emails. Utilize customer complaint software to track and manage issues, promptly responding to customer requests. Remotely monitor system performance to ensure the proper operation of energy storage systems.
2.Fault Analysis and Reporting: Gather and analyze data related to system faults to identify potential issues and trends. Prepare detailed fault analysis reports for internal team reference and provide improvement suggestions.
3.Compile and Summarize Product Quality Issues: Collect product requirements and feedback on quality issues, conduct research and analysis on Competitors’ information and communicate to the quality and internal product teams to drive product enhancements.
4.Keep and extend customer relationship: Establish effective communication with customers, collect, understand and analyze the demands of product, service and local PV/ESS information/policies to provide high-quality support.
5.Training session: Responsible for managing and writing company training documentation to provide proper training session of product and technical field to Channel customers on energy storage systems to enhance their understanding and usage of the systems.

职位要求：
1.Bachelor's degree or higher in Electrical Engineering, Energy Engineering, or a related field
2.3+ Experiences in the Electrical/renewable industry, PV/ESS experience is highlighted. Outstanding recent graduates will also be considered.
3.Analytical Skills and problem-solving skills by engineering mind
4.Be familiar with the international codes but not limit to AS/NZS 3000:2018, AS/NZS 3008.1&2:2017, AS/NZS 4777.1&2:2024, IEC 62619, IEC 62477, IEC 62109, UL1973, UL 9540. etc.
5.Customer Support and Customer Service skills to achieve satisfaction from customers
6.Excellent written and verbal communication skills in English
7.Team player with the ability to collaborate with other departments to resolve complex issues