Qualifications：
61 15+ years experience of Account Management in wood and/or metal manufacturing, consumer environments industry preferred
61 10+ years experience leading, managing and motivating a project management team within a large manufacturing company
61 Must have a proven ability to create and maintain spreadsheets utilizing MS Office Programs such as Work and Excel
61 An understanding of ERP fundamentals
61 Architectural/Interior Design technical knowledge expertise
61 Must be able to work independently while multi-tasking
61 Ability to express oneself professionally utilizing both verbal and written communications
61 Organizational skills and a team player mentality is critical
61 Unparralleled Customer Service Focus
61 Exposure working on multimillion dollar accounts
61 Proven ability to lead large sized programs from concept through to completion
61 Proven ability to lead and successfully manage programs across various geographic areas
61 Demonstrated ability to manage and motivate various project management team members, including project coordinators and project managers, in order to fulfill customer demands effectively and to the highest quality
61 Proven ability to support a team environment with an open communication culture
61 Experience setting clear team goals that result in meeting all account deadlines and exceeding customer expectations
61 Proven ability to monitor team performance and provide coaching and review as needed
61 Proven ability to discover training needs and provide coaching in order to develop team members

Primary Duties & Responsibilities
61 Grow customer account value through strategic business planning and interface with management and sales as defined in the SAA.
61 Acquired new account growth through excellence customer service and account execution
61 Define, build and train for staff excellence in the account team
61 Procure complete definition for each project and clearly define the customer’s expectations to the support team at the division
61 Review strategic Value Engineering opportunities with customer(s) for mutually beneficial cost savings
61 Ensure products are engineered to customer specification
61 Develop or manage the development of a project time line for every project. Coordinate with Master Scheduler to develop “project launch cycle” and monitor progress and develop corrective actions where needed
61 Coordinate with Purchasing Department to ensure on time/on budget material procurement
61 Participate in prototype development and review process
61 Monitor production of product through both physical review of work in process and through review of labor and costing report data. Aid in development of corrective actions where needed
61 Lead Gross Margin Improvement Initiative for related projects to drive cost savings, price increases, and value engineering
61 Provide shipping instructions including verification of site off load conditions where applicable
61 Facilitate and assist in the completion of customer inventory reports and their review
61 Monitor and manage customer inventory attempting to reduce risk of obsolescence
61 As production capacity requires, facilitate outsourcing of production and services
61 Provide technical back up to Sales and Estimating as required
61 Visit manufacturing locations to review new products before primary manufacturing and shipments begin
61 Provide monthly Sales Forecast for assigned customer(s), with assistance from Sales where applicable
61 Perform post mortems on successful and unsuccessful projects to determine root cause issues and opportunities for future improvement
61 Manage cost of quality impact and established root cause for future COQ reduction