Working Location 工作地点 Suzhou 苏州市 Primary Purpose Summary 主要目标概述 The primary objective of the Customer Service Management Trainee is designated to cultivate customer service professionals through competency development, evolve from a Service Process Operator to a Client Value Management Specialist. 客户服务管理培训生的主要目的是通过能力发展路径，逐步将人才从服务流程执行者培养成为客户服务专业领域的价值管理专家。 The incumbent is to master service operation chain (order lifecycle control/forecast modeling/exception handling), ultimately establish client value management systems (demand insights/process optimization/cross-domain collaboration). 该岗位需要掌握客户服务核心操作链（订单全周期管控/预测建模/异常处置），并最终构建客户价值管理体系（需求洞察/流程优化/跨域协同）。 Key Responsibilities 核心职责 - Execute end-to-end order processing protocol, ensure SAP data real-time accuracy & traceability 执行端到端订单处理协议，确保SAP数据实时准确性与可追溯性 - Maintain client forecast tracking matrix, deliver variance analysis reports & improvement proposals 维护客户预测动态追踪矩阵，输出偏差分析报告与改善建议 - Lead complaint handling SOP, drive continuous reduction in complaint resolution cycle 主导客户投诉处理SOP，推动客诉解决周期持续缩短 - Implement customer satisfaction enhancement program, build best practices knowledge base 实施客户满意度提升计划，沉淀***实践知识库 - Develop product knowledge learning sandbox, enhance cross-departmental decision-making efficiency 支持多部门协同决策效率提升，搭建产品知识学习沙盘 - Design payment risk control dashboard, safeguard accounts receivable health index 设计客户付款风险控制仪表盘，保障应收账款健康度 Required Qualifications 任职要求 - Bachelor degree in Supply Chain Management / Business English / Information Systems / Business Management related major 供应链管理/商务英语/信息管理/商业管理等相关本科 - Capable of service data visualization via Power BI/Tableau 能运用Power BI/Tableau进行服务数据分析可视化 - Proficiency in English communications 熟练的英语交流能力 - Demonstrated structured problem-solving capabilities 良好的逻辑思维 - Excellent cross-functional collaboration acumen with proven organizational leadership 较强的沟通协调和组织能力 - High accountability quotient with stress resilience in dynamic business environments 具有较强的责任心和抗压能力
