Responsibilities
1. Develop trust relationships with a portfolio of major global clients to generate long-term revenue and profits growth in Asia.
2. Acquire a thorough understanding of key customer needs and requirements 3. Expand the relationships with existing customers by continuously proposing
solutions that meet their objectives
4. Coordinate with internal departments to develop new innovative services solutions in line with global customer requirements
5. Support on the development and implementation of corporate strategy through advanced key account management practices
6. Ensure that correct products and services are delivered to customers in a timely manner
7. Serve as the link of communication between key customers and internal teams, particularly engineering and manufacturing
8. Resolve any issues and problems faced by customers and deal with related complains
9. Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Requirements and Skills
1. Three to Five years of experience within the industrial manufacturing or trading business in Asia/China (experience with customers such as Siemens/GE/Zeiss/Etc. would be preferred)
2. Knowledge of RFQ / Quotation process and Pricing sensitivity for industrial businesses in Asia
3. Basic understanding of Key Account management practices
4. Basic understanding of logistic solutions (Kanban/VMI/Inventory Management/Etc.)
5. Basic understanding of Import/Export processes in China
6. Familiarity in using ERP/CRM systems
7. Ability to read prints/drawings and basic understanding of manufacturing standards as well as different Units such as Metric / Imperial
8. Basic analytical, planning and customer
communication/coordination/negotiations skills
9. Highly disciplined and trustful person with capability to follow company processes / procedures
10. Basic technical understanding / knowledge of mechanical manufacturing processes such as Sheet Metal / CNC Machining / etc. would be a plus
11. Language: Basic English (Required), Japanese (Plus), Korean (Plus)