外企大平台，入职会有带薪培训。工作朝九晚六，周末双休。十三薪，六险一金（可惠及配偶子女父母），超长带薪年假，带薪病假，定期体检，年度调薪。培训体系完备，leader nice!

日英双语项目，要求日英双语能够流利沟通.

Responsibilities:
Manage inbound replies regarding product questions and issues from strategic Microsoft Partners
Develop a deep understanding of the platform’s features, policies, tools, and workflows. Act as domain expert and point of contact for stakeholders.
Lead bug triage, troubleshooting, and the collection of user feedback.
Investigate and resolve issues thoroughly and turn around any incidents or negative trends in operational work.
Analyze user trends and client support inquiries in various regions to evaluate growth opportunities.
Provide real-time elevated, white-glove support service to partners via email.
Facilitate training overviews for relevant service teams.
Collaborate with internal and external stakeholders to develop solutions and expand processes.

Agent Skills:
Ability to communicate thoughtfully, expertly with customers, and able to solve problems collaboratively and proactively.
Exceptional writer, particularly short-form, and you’re proficient in editing and have superior grammar skills
Innovative and don’t shy away from a challenge. You think proactively to anticipate customer needs and offer solutions to improve the customer experience
Driven, a self-motivator who asks questions and dives in to help out where needed
Comfortable working independently or collaboratively in a fast-paced environment
Ability to exercise judgement in escalating issues as needed
You have a background in a customer success environment