Role Definition
Performs regular and simple maintenance and infrastructure support activities needed in a manufacturing plant.

Responsibilities
61 Performing or assisting in routine maintenance or construction work.
61 Monitoring and maintaining parts and tools inventory for infrastructure components and services.
61 Serving as *** line of support for building service problems and work requests.
61 Assisting facility engineers and supporting manufacturing and other related departments.

Degree Requirement
Degree or equivalent experience desired

Skill Descriptors
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Working Knowledge:
61 Delivers helpful feedback that focuses on behaviors without offending the recipient.
61 Listens to feedback without defensiveness and uses it for own communication effectiveness.
61 Makes oral presentations and writes reports needed for own work.
61 Avoids technical jargon when inappropriate.
61 Looks for and considers non-verbal cues from individuals and groups.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Working Knowledge:
61 Identifies and documents specific problems and resolution alternatives.
61 Examines a specific problem and understands the perspective of each involved stakeholder.
61 Develops alternative techniques for assessing accuracy and relevance of information.
61 Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
61 Uses fact-finding techniques and diagnostic tools to identify problems.

Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
Level Basic Understanding:
61 Identifies project management tools and requirements within own function.
61 Describes the key objectives, phases and deliverables of a current project.
61 Explains the concepts of phase, activity, task, and deliverable.
61 Gives examples of critical paths in projects.

Construction Engineering and Technology: Knowledge of the practical application of engineering science and technology to the construction industry; ability to apply principles, techniques, procedures and equipment for a specific branch of engineering to the design and production of various goods and services.
Level Basic Understanding:
61 Describes main technologies and tools used in engineering and technology.
61 Identifies key concepts, features and methods of engineering and technology in construction.
61 Identifies key issues and engineering standards re engineering and technology.
61 Cites industry examples and principles of engineering and technology.

Engineering - MFG: Knowledge of processes, techniques and methods of engineering in a manufacturing environment; ability to design and implement materials, structures, machines, devices, systems and processes that safely realize a desired objective or invention.
Level Working Knowledge:
61 Assists in problem resolution, drafting and writing specifications for engineering practices.
61 Works with basic, routine components of the engineering discipline in manufacturing.
61 Performs basic installation, maintenance and repairs for a specific engineering function.
61 Follows relevant standards, policies and practices in engineering operations.
61 Reports unusual engineering issues and considerations regarding manufacturing operations to senior staff.

Manufacturing Standards, Procedures and Policies: Knowledge of organizational standards, procedures and policies in manufacturing activities; ability to plan, guide, and monitor manufacturing processes for compliance.
Level Working Knowledge:
61 Contributes to the development and implementation of specific manufacturing procedures.
61 Investigates the need to refer potential exceptions upward for review and approval.
61 Explains the rationale for procedures and standards in own area of responsibility.
61 Participates in the implementation of manufacturing standards and procedures to one's own function.
61 Provides feedback for improvement of procedures.

Plant Facilities Management: Knowledge of processes, methodologies and techniques used to manage plant facilities; ability to handle the full spectrum of activities for managing and maintaining physical facilities and infrastructure.
Level Working Knowledge:
61 Performs the installation and maintenance of such items as plant's electric, air conditioning, telephone and cabling infrastructure.
61 Interprets facilities-related reports and explains record-keeping requirements.
61 Works with addressing basic physical requirements of a manufacturing plant.
61 Follows access and security control procedures and equipment.
61 Assesses potential security or safety risks and notifies appropriate team members.

Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment.
Level Working Knowledge:
61 Documents common hardware, software and communications problems and likely resolutions.
61 Troubleshoots typical technical problems in a specific area.
61 Works with vendor-specific diagnostic guides, tools and utilities to discover application problems.
61 Adheres to standard troubleshooting procedures to ensure effectiveness of resolutions.
61 Participates in setting evaluation standards and criterion for troubleshooting.