？ Provide helpdesk service to BW Users and workshop computers, record all tickets in service desk system. ？ Provide Helpdesk Ticket Monthly Report for analysis. ？ Assist vendor or BW IT on OA equipments support, such as MFP, Printer, Projector, Audio & Video system, etc. ？ Assist BW IT on AD Account Management (Creation, Modification and Deletion). ？ Assist BW IT on File Server Management (Folder authorization and etc). ？ Assist vendor or BW IT on network and voice cabling maintenance. ？ Provide document support on IT Procurement, such as payment and quotation preparation. ？ Assist BW IT on IT Cost Allocation and Payment (network rental, printing fee, conf call fee, etc). ？ Assist BW IT on Fix Assets Management. ？ Assist BW IT on Computer Room Management. ？ Assist BW on IT Project Implementation (ELV, Infra , SAP and etc). ？ Provide support on any other tasks assigned by BW IT
Qualifications and Requirements:
？ Associate degree or above in computer or information science related major ？ Minimum 3 years related helpdesk support experience, preferably in a related industry ？ Familiar with Microsoft client operating system products, Microsoft Office products, PC hardware ？ Good command of both spoken and written English ？ Good interpersonal, problem solving, communication and presentation skills ？ Mature, self-motivated, initiative, flexible and be able to work independently under pressure ？ Analytical thinking, reliable work quality, proactive working style, good team player ？ Result-driven and customer-oriented
