Summary of this Position:
The Station Manager will be responsible for leading and managing the overall business activities and administration of the Station Office. Assure Regulatory/ Policy Compliance, Employees Engagement, Operational Excellence, Customer Satisfaction and Business Growth within assigned field.
Essential duties and responsibilities:
Serve as the representatives and key contact points of the Station Office.
Lead and Manage an efficient organization compose of Operation and Customer Service team, Finance & Admin team, and Sales team in the Station Office.
Direct and engage the team, ensure a powerful working environment to achieve organization/employee self-development goals.
Implement KPIs/business initiatives, supervise and monitor the operation/customer service, address customer complaints and review work process to achieve optimal work efficiency and business target.
Understand legal requirement and company policy to ensure compliance.
Develop growth strategies for Station Office to achieve growth through farming existing accounts.
Work with Account Manager and Business Development/Sales team locally and overseas to enhance seamless customer relationship and develop new business.
Develop close collaboration with service vendors for quality service and reasonable cost.
Responsible for Station P&L. Prepare annual budgets, monitor and control expenses initiatives.
Academic Qualifications/Experiences:
Bachelor’s degree, preferably major in Logistics/Supply Chain Management /Business Administration, etc.
Minimum 10 years’ International Air/Ocean and multi-modal freight forwarding experience.
Minimum 5 years’ Management Experience in the logistics/Freight Forwarding industry
Knowledge/Skills:
Excellent commercial and operational knowledge of the freight forwarding industry
Good knowledge of Supply Chain Management and logistics
Structured, logical and analytical thinking and problem solving skills.
Excellent people management and leadership as well as organizational skills (prioritize, plan, assign and control)
Profound ability to focus on customer service as a core value, increasing operational efficiencies, setting and monitoring high standards of quality while taking necessary steps to retain and improve customer relationships and satisfaction
Good communication, presentation & interpersonal ability
Proficient in MS Office (Excel, PowerPoint, Outlook and Word)
Fluent in both writing and speaking English and Chinese
Attitudes:
Pro-active working attitude (creative, self-motivating, etc.)
Strong sense of responsibility, process oriented, assertive and stress-resistant
Respect confidentiality, demonstrates honesty, integrity, upholds and promotes ethics and values