备注：该职位是驻厂在天津空客工厂服务。
Mission
Your mission is to maximize the customer satisfaction on service quality and capability with providing professional onsite service and consultancy while promote service products to generate service NIS.
您的使命是通过提供专业的现场服务和咨询，***限度地提高客户对服务质量和能力的满意度，同时推广服务产品，创造服务销售收入。
Major Responsibilities
Duties and responsibilities include, but are not limited to:
61 Work independently on Atlas Copco tool installation, calibration, repair, maintenance, troubleshooting; software installation & debug & basic troubleshooting
61 Make line patrol schedule and provide relevant report
61 Provide tool products operation training to customer
61 Follow up customer open issues until it closed
61 Response for company products quality information collection, warranty claim & report
61 Follow up and feedback customer complaints
61 Keep good communication with customer, sales and within team
61 Raise red flags when there is business and technical risk
61 KPI data collection, analysis and demonstration
61 On time and correctly report working activities and time into operation system
61 Provide technical problem solving and root cause analysis report
61 Technical support for sales and on-site service engineers
61 Coaching other on-site service engineers and arrange on-site service work
61 Fix assets, safety PPE and fire protection equipment management
61 Follow strictly on Safety, Healthy, Environment, Quality policy from both Company and Customer
61 Strictly follow the safety procedures and work instructions, be directly responsible for personal safety in workplace. Correctly wear Personal Protective Equipment. Actively participate safety training, self-learning and other activities. Report safety risks to prevent accident.
61 Assist team leader’s work about service contract
61 Other requirements from manager
任务职责包括但不限于:
61 独立完成公司工具的安装、校准、维修、维护、故障排除; 软件安装、调试和基本故障排除
61 制定生产巡线活动计划并提供报告
61 为客户提供工具产品操作培训
61 跟进客户未决问题直至解决
61 负责公司产品质量信息收集，质保需求和报告
61 客户质量问题索赔及跟进跟进
61 与客户、销售和团队内部保持良好的沟通
61 当存在商业和技术风险时，发出警告信号
61 KPI数据收集、分析和演示
61 按时并正确地向操作系统报告工作内容和时间
61 提供技术问题解决和根本原因分析报告
61 为销售和现场服务工程师提供技术支持
61 指导其他驻厂服务工程师，安排现场服务工作
61 固定资产、安全防护用品及消防设备管理
61 严格遵守公司和客户的安全、健康、环境、质量政策
61 严格遵守安全规程和作业指导书，对工作场所的人身安全直接负责。正确穿戴个人防护用品。积极参加安全培训、自学等活动。报告安全隐患，防止事故发生
61 协助主管做好服务合同工作
61 完成经理的其他要求
Education & Experience
61 Graduate from college in mechanical or electrical engineering or above
61 Computer science or information system or software related majors is a plus
61 At least 2 years’ experience in aftermarket service of industry product
61 With software service experience is a plus
Knowledge & Skills
61 Mechanical, electronic and electrical knowledge
61 PLC, Fieldbus and Ethernet knowledge
61 Basic software knowledge is considered as the advantages
61 Strong skill of diagnosing, repairing and troubleshooting
61 Good PC and MS office skills
61 Good communication and interpersonal skills
61 Good presentation skills
61 Good English both in read and written
Personality & Behavior Traits
61 Customer oriented
61 Result oriented
61 Self-motivation and independence
61 Teamwork spirit
61 Quick learner
61 Urgency awareness
教育和经验要求：
61 机械或电气工程专业大专以上学历
61 计算机科学或信息系统或软件相关专业优先考虑
61 2年以上工业产品售后服务经验
61 具有软件服务经验的优先
知识技能：
61 机械、电子、电气知识
61 有PLC、现场总线和以太网知识
61 基本软件知识的优先考虑
61 较强的诊断、维修和故障处理能力
61 熟练使用计算机和办公软件
61 良好的沟通能力和处理人际关系技巧
61 良好的表达能力
61 良好的英语读写能力
性格和行为特质：
61 以客户为中心
61 结果导向
61 自我激励和独立
61 团队合作精神
61 快速学习者
61 紧急意识