At Talkdesk, we disruptive risk-takers don't have a traditional way of doing things and will do whatever it takes to build a product that improves customer experiences. Join the adventure and grow with us. With $268 million in funding and more than 1,800 customers, we’re revolutionizing the industry of contact centers. Join a hyper-growth company that's innovative, bold, and ambitious. Be a part of the future of technology and make an impact on an evolving industry. If you're a self-starter and hungry to learn, apply now and enjoy the ride.
Contact Center as a Service (CCaaS) is the unit responsible for the Contact Center part of the business. From the Agent interfaces to routing calls, from the dialing machinery to digital channels, everything is working together to connect the user to a great experience and provide the best service.
Serving thousands of contact center Agents from around the world, supporting hundreds of thousands of customers in different industries and carrying on millions of interactions per year, CCaaS is the beating heart of Talkdesk’s modern, cloud-based, distributed contact center.
It doesn’t matter if it's a support request, a sales contact or a special campaign, CCaaS has everything covered.
What You'll Be Doing
Associate Product Managers work closely with product managers, engineers, and designers to do whatever it takes to ensure we're constantly improving our product. Along the way you will be exposed to all facets of product development, from writing feature specs and creating wireframes, to prioritizing implementation work and QA’ing new releases.
Responsibilities
Work closely with Product Manager and Engineering team defining user stories,
Facilitate sprint planning and work with the Product manager to ensure that commitments are met and do any re-prioritization when needed
Support the development team by advising on priorities and reviewing user stories,
Organize along with the engineering team end-of-sprint demos to communicate to internal stakeholders the sprint’s output
Work with quality assurance team ensuring that the requirement are met before any launch
Requirements:
Bachelor’s degree in Business, Engineering, or related field,
Good verbal and written English communication skills
Eager to work with Agile methodologies