Job Summary and Scope of Responsibility DESCRIPTION:
工作内容及职责范围描述：
The Logistics Associate is responsible for supporting their assigned team with operational tasks within the TMC Transportation Management System, general account maintenance and additional structured work assignments required. This person is accountable for completing all assigned tasks with accuracy and timeliness. The Logistics Associate is expected to handle any internal or external communication with professionalism and courtesy.
物流专员将负责支持其所在的TMC客户团队执行操作任务，其任务将包含运输管理系统内操作，日常客户维护，邮件处理及主管分配的其他工作内容。准确及时地完成所有分配的任务。物流专员应以专业和礼貌的态度处理任何内部或外部沟通。


Essential Duties and Responsibilities:
基本职责：
- Ensures Transportation arrangements are made for shipments by the following:
确保以如下要求应对客户相应的运输安排：
- Provide timely and professional written and verbal responses to customer requests
对客户的要求提供及时、专业的书面和口头反馈
- Book transportation loads in the Transportation Management System
在运输管理系统中完成运输订舱操作
- Monitor team mailboxes
维护并协助管理团队公共邮箱
- Resolve simple exceptions to any pre-defined processes
解决简单的超出预定SOP的异常情况
- Track & trace shipment milestones, coordinate with carriers for key activities
追踪货物动态，与承运人协调关键时间节点操作
- Make any necessary changes as requested by the customer within the Transportation Management System
根据客户要求，在运输管理系统内进行必要的更改操作
- Manual build and create new Transportation loads within the Transportation Management System
在运输管理系统中手动创建新的运输订单
- Run, format, or distribute any reports to the appropriate internal or external parties
在系统中生成并制作业务所需报表，并合理发送给内部/外部相关人员
- Contribute to projects that utilize the TMC project-based delivery model
积极参与并在致力于持续改善的TMC IMPACT项目中做出贡献


Minimum Qualifications QUALIFICATION AND SKILL REQUIREMENTS:
最低资格和技能要求：
Education:
教育程度：
. College degree required
专科及以上学历
Experience:经验：
. At least one year experience in a customer service, operations or logistics environment preferred
有至少一年的客户服务、运营或物流工作经验者优先
Knowledge, Skills, and Abilities:
知识、技能和能力：
. Must exemplify TMC’s core values
必须体现TMC的核心价值观
. Detail oriented
注重细节
. Able to work in a fast-paced and dynamic environment
能够适应快节奏，精力充沛的工作状态
. Friendly and articulate phone demeanor
友好、清晰的电话风格
. Strong verbal and written communication skills; some TMC accounts may require these skills in English or another language
较强的口头和书面沟通能力；一些TMC客户可能需要英语或其他语言支持
. Ability to problem solve quickly and accurately
快速准确地解决问题的能力
. Ability to prioritize and handle a variety of tasks
能够优先处理和处理各种任务
. Demonstrated experience in Microsoft Office Suite
在Microsoft Office应用软件方面有丰富的经验
. Excel experience preferred
有Excel经验者优先
. Ability to work flexible schedule on occasion, including overtime hours when requested
能够偶尔接受灵活的工作时间安排，包括如有必要的加班时间