Day to Day Responsibilities:
61 Customer feedback and complaints handling through production record investigation.
61 Facilitate root cause identification, corrective action, preventive action delivery and validate the effectiveness.
61 Risky lot management from customer feedback and internal event management to reduce customer impact.
61 Track delivered corrective action & preventive action implementation and conduct regular audit.
61 Monitor line to line variation and deliver opportunity based on the understanding of customer process.
61 Conduct JE (joint experiment) to define customer process needs and drive product specification to meet customer requirement.
61 Arrange customer visit and facilitate plant resource to have workshop with customers.
61 Coordinate plant wide resource for customer technical support related.
61 Conduct external qualification process with customers.
61 Support sample request from customers.
61 Data analysis to address quality improvement proposal to Production team.

Education & Experience
61 B.S or above degree in Engineering or math/statistic relative major
61 At least 2 years QA or process experiences/previous work experience in industry would be a plus.

Required Skills
61 Well computer skill in PowerPoint, Excel, Power BI.
61 Excellent communication skill in cross-department project or cooperation.
61 Problem solving and decision skill, like 8D, KT…etc.
61 Strongly in data analysis/ Statistical using skill are prefer, such as SPC, QC Story and Quality relative tools.
61 Fluent English in speaking, writing and reading
61 Meeting facilitation skill.

Desired Skills
61 D^t skill, like VBA, Power BI, power automate, Python…etc

Soft Skills
61 Influence others, gains cooperation from others to obtain information and accomplish goals.
61 Good personality, willing to take challenge.
61 Good negotiation, communication, coordination skill.
61 Logical thinking and data oriented.
61 Leading project to meet customer satisfaction.