Responsibilities:
- Understand Service Delivery requirements & expectations and drive consistent execution that meets those
expectations
- Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service
gaps, and work with teams on actions to address identified gaps
- Utilization of "Operational Excellence” in management of KPIs for the service delivery team
- Coach direct reports providing regular feedback and guidance based on performance, dashboards
and Personal Development Plan
- Ensure that all assigned team-members have a solid understanding of customer business objectives and the
plans to attain those objectives
- Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via
appropriate corrective & preventive actions
- Key customer contact for Service Delivery needs
- Collaboration across different areas of the business to drive standardization of leading practices
- Ensure service delivery team has resources required to execute day-to-day operations
- Coordinate schedules to ensure proper account coverage. Examples of but not limited to: PTO, meals, breaks
- Maintaining and utilizing Account Specific Onboarding for new team members

Qualifications:
Required:
- Bachelor’s degree from an accredited college or university preferred
- A blend of education and work experience may be considered
- 2+ years of professional experience in Logistics or Supply Chain Management Operations
- Ability to travel up to 10% (domestically / international)

Preferred:
- Experience executing businesses through Standard Practices and Operational Excellence methodologies
- 2+ years of direct or indirect Management experience
- Advanced comprehension of Microsoft Office Applications
- Strong problem-solving and conflict resolution skills
- Ability to adapt and lead in a fast-paced environment
- Strong interpersonal/communication and presentation skills, with ability to communicate effectively in a
highly responsive and professional manner
- Ability to develop strong working relationships, both internally and externally
- High level of integrity where personal and professional values are aligned with the company's mission, vision
and leadership framework
- Ability to work collaboratively within the business setting
- Ability to lead and coach service delivery personnel