- Guarantees excellent customer welcome and supervises sales to ensure customer satisfaction and that the qualitative standards required by our brand are maintained. 确保在迎宾时提供优质的服务，指导销售人员保证客户满意度，达到品牌所要求 的质量标准
- Guarantees efficient management and problem solving for all sensitive cases and for any claims which may happen during the Sales process. 确保管理的有效性，妥善解决所有在销售过程中可能发生的敏感事件和投诉
Public Relations 公共关系
- Collects all relevant information useful for a better market’s knowledge (i.e.: info on local hotels, clubs, celebrities and habits), helping to build solid relationship with whom can increase the customers traffic in the Store. 搜集所有市场相关信息以提升市场知识（例如：当地酒店、俱乐部会所、知名人士 、地方习惯等相关信息），并与能够增加店铺顾客相关人士或机构建立起良好的关系
- Collaborates with Retail Events Department to organize local events. 与零售活动部门合作，组织当地活动的展开
Store Staff 店铺员工
- Build the team coordinating its activities in order to make sure that each team member is always motivated and competent. 构建团队并协调活动，确保每个团队成员都是积极且具备该职位要求的能力水平
- Is responsible for the Store planning, organizes and plans activities ensuring that the available resources can manage the expected workload. 负责店铺规划，组织并计划相关活动，合理规划可用资源以完成预计的工作量
- Defines quantitative and qualitative objectives and ensures they are achieved by analyzing results, verifying monthly activities and setting up yearly assessments. 制定定性定量的指标，并通过分析业绩、月度活动评估及年度评估等方式确保指标的达成
Ensures professional growth and training of the staff, by constantly stimulating them. 通过持续的激励和培训以确保员工专业素养的提升
Product 产品
- Knows market trends and main competitors. 了解市场趋势与主要竞争对手
- Provides timely and useful feedback on product to Retail Merchandiser. 针对产品，向零售采购专员提出及时、有效的反馈
Visual 视觉陈列
- Ensures that the Store image and product care are in line with corporate standards and that the Staff is made to feel responsible as well to maintain these standards. 确保店铺形象及货品护理符合公司标准，确保员工对维护该标准具有责任感
Stockroom库房
- Optimizes stockroom management in order to make sure that stocks are stored as efficiently as possible to ease the sales, in collaboration with the Store Operations. 优化库房管理，通过与店铺运营部门的合作以确保库存管理尽可能有效的支持销售
- Supervises, controls and manages all the activities about year-end, sector and rotation stock takes by product category in collaboration with Store Operations and he/ she is as well responsible for the results. 与店铺运营部合作，监督、控制并管理所有类别货品在年终盘点、品类盘点、与周转中的库存情况，并对相关结果负责
Procedures 流程
- Makes sure that internal procedures are followed. 确保遵守内部工作流程
- Deals with administration and accounting responsibilities. 承担行政管理及财务责任
