Your Mission: ● Deeply understand On's values and brand philosophy and keep tuned with On's global activities and projects (e.g. sustainable development, athlete stories). Work as a culture role model to drive team understanding and implementation of the management system in day-to-day work. ● Committed to providing excellent service to every consumer with customer journey as the premise, operational excellence as the goal (FoH&BoH) and wow customer experience as the result. ● Based on retail priorities, to drive the delivery of key KPIs, such as in-store traffic, UPT, conversion rate, top sales assortment, assortment availability, GTM plan, inventory plan by gaining in-depth understanding of business and operation results and reason behind. ● Deeply understand On's philosophy in recruitment and team, and lead team planning and recruitment to build up a high-performing team, including planning, candid feedback, optimization of operation standards, effective scheduling, etc. ● Contribute to implementation of ongoing learning and development programs for the store team and on-the-job coaching / training as needed. ● Lead different meetings to deepen team’s ’understanding of their work and improve performance. ● Responsible for self-growth and development, and able to proactively formulate your own development action plan with Store Lead.
Your Story: ● 3-5 years’ experience in a customer-oriented setting with managerial responsibilities included, positive, optimistic, energetic in the spirit of exploring the unknown. ● You are proactive to listen and provide help and suggestions to others, and are committed to providing consumers with a WOW experience. ● You are willing to receive and give feedback because you believe it is the foundation and motivation for your self-growth. ● An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs. ● A collaborative team player with strong interpersonal, hospitality and communication skills. ● Native Chinese speaker with ability to read and write in English fluently. ● Able to work on weekends, evenings and holidays as needed. ● A sports lover with regular exercise habits and passion for doing movement, loving to run is a strong plus. ● Retail operational experience in the sports or fashion industry is a strong plus.
