The main missions of the role are to: Interface of the customer, the sales person is in charge of the coordination of all the sales activities (acquisition, development, serial life) for a specific account or part of the account (either a specific product line or only program or serial life) in case of a big account. Management 61Defines the activities and of his/her team and monitors the priorities 61Defines the objectives to be achieved for the next period 61Follows-up the progress of the activity with a special attention to: - prices and contractual relationship - Productivity (product and process) - Changes - Claims - Tooling (customer orders, internal validation, registration after customer payment) - Cash situation and overdues 61Supports the team member in their activity with the customer by participating regularly to customer meetings (progress reviews, quality reviews, commercial global meetings) 61Defines the escalation process for any subject (internally, externally) and intervenes Prices and contractual relationship 61Ensures proper documentation of all prices and written communication to customer 61Checks coherence of all offers and validates offers regarding technical changes and mandated components Productivity (product and process) 61Coordinates or takes directly in charge the process productivity and product productivity negotiation 61Ensure follow-up of the productivity negotiation, in particular that the conditions defined during the negotiation are respected by both parties (customer and Faurecia) 61Alerts internally if the activities related to product productivity will not reach the targets committed to the customer Changes 61Ensures that a commercial agreement is reached with the customer about changes before change introduction or launch within Faurecia Claims 61Supports claims negotiation at the appropriate level at the customer (missing production, raw material...) 61Trades off the claims in the global negotiation for an acceptable deal within Faurecia Customer relationship 61Interfaces with the customer at 1st management level 61Develop the relationship with his/her direct counterparts at the customer and with the assigned contacts by the sales network Documentation within Faurecia 61Ensures distribution within Faurecia organisation (inclusive purchasing) updates on program time schedule, production planning especially volumes 61Ensure that a proper documentation and storage are maintained 61Clarifies the situation of the tooling at the end of serial production of the product and at the end of the life time of the product
