岗位职责

1， 熟悉Windows 7和10操作系统

2， 网络故障排除 (基础连接，IPv4, TCPIP, VPN, WiFi等)

3，计算机硬件支持及故障排除

4， 本地/远程用户支持和办公支持

5，在个人笔记本电脑/工作站上维护、配置微软视窗系统，以及安装、配置和维护软件应用程序

6，为电子邮件、VPN、台式机或笔记本、打印机、平板电脑、网络资源访问、移动设备、办公软件、Windows等提供支持

7，能与公司加拿大总部的IT人员沟通所有的问题  

任职资格

1， 熟练使用英语，包括听说读写能力

2， 3年以上网络、Windows个人电脑、打印机和应用支持方面的客户服务或网管经验

3， 能发现和识别系统及文档的漏洞，并找到解决方案

4， 具有较强的专业沟通能力及高度责任心，优秀的客户服务能力以及分析和解决问题的能力

5， 熟悉网络设备、服务器、小型机的安装、调试、维护；熟悉计算机网络和网络安全的调试；具备网络故障的分析、判断、解决能力

6， 能够独立工作并适应团队环境

7， 必要的出差和加班

8， 计算机/通信相关专业，本科以上学历

Responsibilities:

? Windows 7 & 10 support

? Network troubleshooting (basic connectivity, IPv4, TCPIP, VPN, WiFi

? Hardware support & troubleshooting

? Local / remote user support

? Local / remote offices support

? Escalates critical issues to level 3 support / vendors

? Maintain, configure Microsoft Windows systems on individual laptops / workstations

? Install, configure, and maintain software applications on laptops / workstations

? Install, configure, and maintain mobile devices

? Patch panel wiring and maintenance

? Provide support for issues such as Email, VPN, desktops, laptops, printers, tablets, network resource access, mobile devices, MS Office, MS Windows.

? Communicate all issues with Montreal office.

Qualifications

Required Skills & Abilities:

? Commitment to document solutions and knowledge gaps as identified

? 5 years of customer service or helpdesk experience focused on network, Windows PC, Printers and application support

? Professional with strong communication, knowledge of English, spoken and written, excellent customer service, analytical and problem-solving skills is a must

? Strong support knowledge of PC / Server hardware, Microsoft operating systems (Windows 7/10), and Network troubleshooting

? Ability to work independently and within a team environment

? Must have a valid driver's license

? Occasional air / car travel

? Occasional after hours / weekends work

Technical knowledge assets:

? Knowledge of Watch guard UTM / network security

? VMware / ESXi

? ESET, Team viewer, Dell