Job Responsibilities：
o Take the duties of IcM on-call schedule, the response level is L1.
o Act the IcM tickets following the SLA, priority the tickets and contact the engineering team to join in to take over the tickets.
Job Requirements：
o Bachelor’s degree in Computer Science or equivalent experience.
o 2+ years in software industry, operation and maintenance experience is preferred.
o Fluent communication in written English.
o Quick learner, with ability to understand complex systems.
o Strong analytical skill and effective problem solving ability, problem prone.
o Strong interpersonal and teamwork skills, a good team player.
o Willing to work under pressure and comfortable of working with teams located in various countries.
o Be able to accept 24*7 work and shift scheduling.
o Ability to work independently, good self-management.