* Is main customer contact for technical communication for the AML products under his responsibility, internally and externally. * Is responsible of product compatibility with customer environment and product conformity with AML design standards and installation rules * Is responsible of product adaptation to customer need if necessary through CAD system Catia V5 (2D and 3D designs according to AML standards) * Is the technical interface between customer and European R&D team * Is the R&D team member in local P1 project team, then applies CIP rules * Knows and informs about the technical aspects of the competitor products * Knows and applies procedures about environment and safety. * Representa their functional domain for process improvement and business requirements analysis, research and validation of solutions, solution promotion, problems feedback and follow-up. * Act for SAP process efficiency and data quality of their domain. * New release/solutions ownership. * Train oneself on the new release/solutions(with 2nd level/consultants support)identify gaps. * Tests and validation(tests definition and execution with consultants support). * Develop/adapt standard procedures and documentation. * End users training & support Qualification: