Job Target:
1.Coordinate internal and external resource to deal with customer complaint.
2.Coordinate resource to prepare customer visit and audit, make sure new product/technology approved and introduced successfully.
3.Track quality status at customer site and make sure customer satisfaction.
4.Achieve the KPI which related customer claims.
5.Summarize the problems which related with customer claims and convene internal team to take corrective/preventive actions, drive total quality improvement.
6.Participate in product quality review at all stages to ensure product quality meets customer requirements.

Scope & Responsibilities:
1.To do failure analysis for the customer returned samples (CT, C-SAM etc.), and share the FA results with customer and internal department timely.
2.Follows internal customer claim handling rule to coordinate internal and external resource to deal with customer complaint, prepare/ release the 8D report to customer on time and make customer satisfaction.
3.To ensure the corrective and preventive actions implemented on time.
4.Track quality performance at internal and customer site, to make sure the effectiveness of CA.
5.Organize and lead the related departments prepare for the quality audit and ensure the customer audit approved.
6.Summarize and collect important quality information, and regularly share with internal team.
7.Coordinate internal and external resource to prepare customer audit/visit, make sure to approve it successfully.
8.Regularly visit customer, collect and response for the latest requirements from customer, maintain a good relationship with customer.
9.Regularly hold lesson learning meeting, and prepare customer survey, make sure customer requirements can be introduced correctly and timely.
10. Collect and prepare the documents/material for internal and external quality meeting.
11. Regularly analyze customer claims data to achieve the customer claims KPI timely.
12. Actively participate in the formulation of quality control plan in the product development stage, review the product quality status in each stage, and ensure that the product quality meets customer requirements.
13. Actively participate in seminars of internal quality issues and provide constructive comments/ suggestions to find out root causes of it.
14. Other tasks which assigned from team leader.

Qualifications:
1. Proficient in the knowledge of semiconductor manufacturing and quality control, familiar with failure analysis and customer return handling procedures.
2. More than 5 years of claims handling and failure analysis experience in the electronic industry or related areas.
3. Bachelor's degree, major in electronic engineering or related disciplines.
4. Good communication in English, and teamwork ability. Having strong analysis skills, learning ability, and systematic method of work.