主要职责: 1. Develops, manages, and expands business relationships. 发展、管理和扩展公司客户的业务关系。 2. Identifies current and potential customer needs. Develops and executes account strategies to support new business opportunities 识别当前和潜在的客户需求,通过制定并执行客户策略,支持新的业务机会。 3. Leads, manages and coordinates communication and interfaces with the customer at all levels. 领导、管理和协调与客户在所有层级上的沟通和交流。 4. Works with key internal stakeholders to achieves revenue and share goals associated with revenue and profit targets. 与关键的内部利益相关者合作,达成与收入和利润目标相关的目标。 5. Champions the customer excellence within the business, improve customer satisfaction and loyalty. 在企业内倡导客户支持优异,提升客户满意度和忠诚度。 6. Creates and implements projects intended to improve customer relationships, customer value, and grow the business with assigned accounts. 创建和实施旨在改善客户关系、改善客户价值,并通过指定的客户发展业务的项目 7. Provides timely and accurate reports and sales forecasts on the assigned schedule 根据指定的时间表提供及时准确的报告和销售预测。 8. Develops growth or new business opportunities jointly with accounts and supports initiatives to increase customer value. 与客户一同开发增长或新业务的机会,并支持旨在提高客户价值的计划。 9. Mentors, motivates, and develops less experienced sales and/or account team staff. 指导、激励和培养经验不足的销售和客户团队员工。
任职资格及能力: 1. Account Planning - Identifies objectives to drive execution of business and/or account strategy by reviewing the status relative to where it needs to be and enabling tracking of progress against targets. 客户策划 - 通过审核相对于目标需求的状态,并根据目标跟踪进度来确定推动业务和/或客户战略执行的目标。 2. Developing Account Strategy - Determines current status of account in terms of relationship, financial, product competitiveness, barriers, quality, and service and defining desired future state by balancing customer requirements and business capabilities in order to define achievable targets aligned with the business strategy. 制定客户策略 - 通过平衡客户要求和业务能力来确定客户在关系、财务、产品竞争力、障碍、质量和服务方面的当前 3. Integrates Customer Perspective - Incorporates an understanding of the customers' perspective on our products and sales efforts to develop sales content that improves our ability to meet their needs and increase revenue. 整合客户视角 - 结合客户对我们的产品和销售工作的了解,以开发销售内容,提高我们满足客户需求和增加收入的能力。 4. Sales Forecasting - Collects and assesses customer data from internal and external sources; compares against historical data to determine useful inputs and create a forecast of future consumption patterns. 销售预测 - 从内部和外部来源收集和评估客户数据;与历史数据进行比较,确定有用的信息并创建未来消费模式的预测。 5. Sales Pipeline Management - Plans proactively for successful execution of account/territory-level sales strategies and plans based on current pipeline; evaluates pipeline health (size, contents, progress); adjusts sales strategy, plans, or high impact activities accordingly. 销售渠道管理 - 基于当前渠道提前制定计划,确保成功执行客户/地区级销售策略和计划;评估渠道健康(规模、内容、进度);相应地调整销售策略、计划或高影响力的活动。 6. Pricing Strategy - Develops prices by aligning and building consensus with key stakeholders across functions to achieve business targets. 定价策略 - 通过与各职能部门的主要利益相关者协调并形成共识来制定价格,从而实现业务目标。 7. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. 有效沟通 - 发展和实现多模式沟通,清晰了解不同受众的特定需求。 8. Customer focus - Building strong customer relationships and delivering customer-centric solutions. 以顾客为中心 - 建立稳固的顾客关系,提供以顾客为中心的解决方案。 9. Ensures accountability - Holding self and others accountable to meet commitments. 确保承担责任 - 确保自己和他人为实现承诺负责