工作职责:
1.Responsible for improving the internal implementation plan, business standards and processes of overseas customer service department, adjusting and improving management process and specification according to the actual situation of the company's development;
2.Responsible for the daily operation and management of customer service team, tracking business process, system optimization and inter departmental coordination, assist in optimizing operation process, and continuously improve service accuracy and efficiency;
3.Responsible for abnormal business classification maintenance and management, improve the ability of department team to predict, handle and analyze abnormal business;
4.Assist the group to complete the overseas project and global bidding business plan formulation and business maintenance management;
5.Manage temporary tasks and projects;
6.Other tasks assigned by management.
1.负责完善海外客服部内部实施方案、业务标准及流程，根据公司发展实际情况，调整和完善管理流程和规范；
2.负责客服团队日常运营工作及管理、跟踪业务流程、系统优化和部门间工作协调，协助优化运营流程，不断提升服务精准度和效率；
3.负责异常业务分类维护管理，提高部门团队对异常业务的预判、处理及分析能力；
4.协助集团内部完成境外项目及全球招标业务的海外段方案拟定与业务维护管理；
5.管理临时任务和项目；
6.其他上级指派的工作。
任职资格:
1.35周岁以下，本科及以上，语言类、国际贸易、工商管理类专业优先
2.3年以上客服服务运营经验，1年以上团队管理经验；英语精通，会小语种优先考虑
3.具备较强的客户导向意识、较强的抗压能力和持续工作能力、较强的分析和解决综合问题的能力
4.大学英语六级（非英语专业），英语专业四级/八级（英语专业））