The main key areas of accountability and responsibility are divided in 7 areas：
1. Responsibilities within ICT usage for ensuring that end-users are well equipped and instructed in the optimal usage of IT workplace and infrastructure services.
2. Responsibilities to engage Business Partner and Business Management organization to receive adequate support from Site Management for the appointment and resource availability of local resources or business contact persons.
3. Responsibilities to investigate opportunities to improve the effectiveness and efficiency of the ICT common office environment and/or local business applications for end-users.
4. ICT Service Exceptions
5. ICT Communication
6. ICT Service and Process Management
7. On-site support activities
Requirements:
61 Knowledge of operational ICT procedures and processes regarding the delivery of contracted
61 services is essential;
61 Knowledge of ICT Technical Infrastructure;
61 Knowledge/understanding of Business use of Enterprise applications (SAP, CRM, Documentum) ;
61 administrative applications, and technical(manufacturing and research) applications;
61 Knowledge of business needs and practices related to the use of ICT resources and services;
61 Knowledge of the System Management tool Remedy for ticket handling and other tools like Portal;
61 Vendor databases, reporting tools;
61 Information Technology Infrastructure Library service delivery knowledge, preferably ITIL
61 Foundations;
61 Basic Project Management skills, preferably PRINCE 2 Foundation.
61 Strong service delivery skills;
61 Strong problem solving skills;
61 Strong social interaction skills;
61 Strong communication skills on operational and tactical level(in English and the language of the
61 region/site);
61 Team player who fosters teamwork in a global, multicultural and virtual context (cultural sensitivity).