ESSENTIAL RESPONSIBILITIES / 主 要 职 责：
1.持续完善客诉信息收集机制，确保客诉信息真实有效；Continuously improve the customer complaint information collection mechanism to ensure that the customer complaint information is true and effective;
2.及时协调解决现场调试及质保期内的客诉问题，并推动相关部门改善客诉问题；Quickly coordinate and solve customer complaints during on-site commissioning and warranty period, drive cross team to improve customer complaints;
3.完善客诉数据分析过程，持续完善并推动客诉处理流程标准化；Improve the customer complaint data analysis process, continue to optimize and standardize customer complaint processing process;
4.持续有效推动系统层面问题分析，推动现有流程完善优化，持续推动客诉问题降低；From systemic pointo fo view to condcut custoemr complaints analysis, optimize existing processes, and continuously to drive reduction of customer complaints
5.建立完善跨部门客诉沟通机制，推动重点客诉问题快速有效解决；Establish and improve the cross-departmental customer complaint communication mechanism to promote the rapid and effective solution of key customer complaint problems;
6.Be responsible for other tasks assigned by superior. 负责完成上级指派的其他工作。
JOB SPECIFICATIONS / 岗 位 资 格
1.Major in Mechnical or Elctral, college education background or above；机械或者电气相关专业，大专及以上学历；
2.3-5 years of working experience in customer quality management；3-5年的客诉管理经验；
3.Be familiar with mechanical product/equipment quality process control, experience wth marine product will be a plus, 熟悉机械设备产品制造的质量控制流程，有船舶产品客户产品审核相关经验更优；
4.Under pressur to work, enable to drive cross function department make improvement progress independently; 抗压能力，能够独立有效推动其他部门进行改善；
5.Good communication skill and relationship within internal and extenal team；良好的对内与对外沟通能力；
6.Customer data management skill, self-motivation to identify improvemnt opportunity, and drive custoemr quality improvement; 客诉数据管理能力，主动识别改善机遇，并推动质量问题改善；
7.Good English skill with speaking and writing；较好的英语口语和书写能力；
8.Good computer skill for Microsoft office software；较好的计算接技巧，熟悉办公软件。