Responsibilities - Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems during the installation. - Checks out and approves operational quality of system equipment versus Onto specifications. - May instruct customers in the operation of the system. - Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. - This job may include any aspect of field support, and is not limited to system hardware and software, PC’s, and IP telephony/networking/ wireless networking. - Uses professional concepts; applies company policies and procedures to resolve a variety of issues. - Knows and applies the fundamental concepts, practices and procedures of a specific field of specialization. - Under limited supervision, performs work that is varied and that may be somewhat difficult in character, but usually involves limited responsibility. - Some evaluation, originality or ingenuity is required. - Possesses and applies a broad knowledge of principles, practices, and procedures to the completion of difficult assignments, working with minimum supervision, conferring with superior on unusual matters. - Has appreciable latitude for unreviewed action or decision pertaining to the installation he / she is in charge of. - Acts in advisory capacity, making recommendations for continuous improvement of the organization’s business. Qualifications - B.S. in Electronics, Systems Engineering, Materials Science or Analytical Chemistry, Or undergraduate degree / vocational certificate(s) in any of above domains with 3 years of experience. - Requires at least 70 % travel of both domestic and oversea - Metrology tool experience, operation or technical or field service support, at either any tool vendor or customer is a plus. - Preferred related experience in the semiconductor field. - Proficient English skill is a must. - Familiar with Windows, Microsoft office and/or Linux. - Proficient in using handy tooling, DVM and other troubleshooting gear. - Self-motivated; Self-driver with forward thinking looking consistently for continuous improvement; Process and result oriented.
