Duties & Responsibilities:
1. On site support for the issues can’t be resolved remotely.
2. Management and development for shift Helpdesk group.
3. Take the role of L1 helpdesk if the shift is on leave.
4. Support to complete Corp projects on time.
5. Lead and implement local IT project on time with high quality. (OTD > 80%)
6. Find the risks, make suggestions, and implement the enhancement.
7. Root cause analysis and new technology learn.

Qualification & Requirements:
1. Bachelor’s degree above.
2. 5+ years of experience of L1 IT Service Desk support.
3. 3+ years of experience on the role of supervisor or team leader.
4. Experience with problem analysis and resolution.
5. Team working and good communication with others.
6. Good at reading, listening, writing, speaking of English.