To further strengthen the technical service and product support in Wuxi it is decided, that Atlas Copco (Wuxi) will introduce the "Technical Service and Product Support" position. You will report to the Technical Service Support Manager in Atlas Copco (Wuxi) and work very closely with Global Customer Center as well as service people of CRS Division in Antwerp.
Responsible for field quality solution: 负责现场质量解决方案: - Analyze the warranty claims and cluster them (e.g.in terms of Frequently Asked Questions) in order to be able to anticipate and handle them proactively 分析保修索赔并对其进行分类（例如，根据常见问题），以便能够预测并主动处理这些索赔
- Inform the customer centers about products improvements and actions to be taken 通知客户中心关于产品改进和要采取的措施
- All service-related communications to the global customer centers 与全球客户中心的所有服务相关的沟通
- Organizing TCM (Technical Committee Meetings) in the product company with the involved departments in the division to discuss technical issues in the field and take the necessary actions 在产品公司组织TCM（技术委员会会议），与相关部门讨论现场技术问题，并采取必要的行动
Responsible product development quality: 负责产品开发质量:
- Participate in the development of new products in Wuxi and give support regarding service ability during the project 参与无锡公司新产品的开发，并在项目期间提供服务能力方面的支持
- Defining service kits improving service ability on machines 定义服务包，提高机器的服务能力
- Lesson learned and experience sharing 经验教训分享
Responsible training for customer center: 负责客户中心的培训： -Technical training for the service people of the customer centers on Wuxi products 以无锡公司产品为中心对客户服务人员进行技术培训 -Training for new product, process, and technology 新产品、新工艺和新技术的培训
岗位任职能力与资格要求(Competence and qualification)：
Experience requirements (经验要求): At least 3 years working experience in a technical/service environment. 3年以上技术服务工作经验
Knowledge and skill requirements (知识和技能要求)： 1. Good command of English both oral and written, as well as computer skills (MS office). 良好的英语听说读写能力和电脑应用能力（MS office） 2. Product knowledge of diesel engine, compressor, generator or pump is a plus. 具有柴油机、发电机或储能产品知识者优先 3. Good communication skills and enough maturity to accompany CC service people in visiting customers. 良好的沟通能力和能够陪同CC服务人员拜访客户 4. Good analyzing skills, can evaluate data, information, and prioritize the tasks accordingly. 良好的分析能力，能够评估数据、信息，并相应地确定任务的优先级
Educational requirements (教育要求): Bachelor degree or above, major in Mechanical or Electrical Engineering. 本科或以上学历，机械或电气工程专业
Personality requirements (个性要求): 1. Pro-active, customer oriented, by maintaining regular contacts with the customer centers and giving them accurate and unambiguous advice. 积极主动，以客户为导向，定期与客户中心保持联系，并及时提供准确的反馈 2. As a real problem solver, you can deal with unexpected situations and implement a solution and you actively search for what caused this situation. 作为一个真正的问题解决者，你可以处理意外情况并实施解决方案，积极寻找导致这种情况的原因
