工作职责:
- Support field technicians by troubleshooting electrical, mechanical, thermodynamic, hydraulic,
and structural systems
- Answer technical inquiries from outside sales offices
- Support PSM to review complex customer technical specifications for compliance
- Perform root cause analysis and maintain statistical data for investigations of reported product
defect
- Write technical service bulletins for field implementation
- Monitor product demerit claims and liaise with project engineers and test technicians to develop
solutions for customers
- Provide technical and design related feedback from sales and service to project engineers
- Submit engineering change requests for the purposes of improving product design
- Assist in writing and maintaining product technical manuals and datasheets
- Assist in coordinating technical training for service technicians and customers
- Other assignments as designated by Department Manager

任职资格:
- Bachelor’s Degree in Electrical Engineering or related
- Strong desire to work in a hands on environment where critical thinking is required
- Strong written, verbal, analytical and interpersonal skills
- 3 years or above working experience in engineering or service department
- Good english in both written and normal spoken