Key Responsibilities
1. Technical Support for Detonator Manufacturers
- Troubleshoot and debug production equipment to improve operational efficiency and product quality.
- Analyze production line issues, propose solutions to enhance yield rates, and implement optimization plans.
- Collaborate with R&D and quality teams to address technical challenges and deliver timely resolutions.
2. Training & Support for Blasting Companies
- Conduct on-site and remote training sessions on electronic detonators, blasting systems, and related equipment (e.g., initiation devices).
- Provide clear guidance on safety protocols, operational procedures, and troubleshooting for electronic detonation systems.
- Address technical inquiries during system deployment and usage, ensuring compliance with industry standards.
3. Post-Sales Service & Documentation
- Respond promptly to client requests, diagnose technical issues, and coordinate with internal teams for resolution.
- Prepare detailed service reports, including equipment performance data and improvement recommendations.
- Maintain up-to-date knowledge of product updates, safety regulations, and industry trends.
4. Customer Relationship Management
- Build strong relationships with clients through proactive communication and technical expertise.
- Collect feedback to drive product/service enhancements and share insights with cross-functional teams.
Requirements
- Education: Bachelor’s degree in Electronics Engineering, Mechanical Engineering, Mining Engineering, or related fields.
- Experience:
o 1+ years in technical support roles, preferably in explosives, mining, or industrial equipment sectors.
o Hands-on experience with electronic detonators, blasting systems, or similar industrial technologies is preferred.
- Skills:
o Proficiency in equipment troubleshooting and process optimization.
o Strong ability to deliver technical training and simplify complex concepts.
o Excellent communication skills in English (written and spoken). Mandarin is a plus.
- Travel: Accept over 70% of travel time globally.
- Certifications: Safety certifications (e.g., blasting licenses, ISO standards) are a plus.
Preferred Qualifications
- Familiarity with industrial IoT or smart blasting systems.
- Experience working with cross-cultural teams or international clients.
- Knowledge of French, Arabic, Spanish, Turkish or other languages relevant to key markets.