WHAT WILL YOU BE DOING ON A DAILY BASIS?
You will focus on developing + diversifying business in line with financial + volume targets. You will do this by workingwith a variety of internal + external stakeholders while focusing on the following key objectives:
-To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals.
-To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business Development teams, including pricing decisions.
-To monitor competition by gathering current marketplace information on pricing + products.
-To report customer feedback to the CCL team, supporting resolutions as required.
-To align with CCL colleagues when onboarding new customers.
-To maintain + update the most relevant customer information in internal systems.
-To regularly review customer portfolios with the CCL Managers + team.
-To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL.
WHAT WILL IT BE LIKE TO WORK IN THE CUSTOMER CARE CENTER?
-We want to be the best company to work for + with. Your day will be varied as you support + interact with the countries to achieve success.
-Start your day reviewing market trends, challenges + opportunities to ensure you are attracting + pursuing customer opportunities with competitive proposals to optimize revenue for the company.
-Then, place strong focus on market penetration through sales leads + business development strategies to ensure the capture of new customers.
-Next, engage with pricing + business development teams to ensure smooth cross-functional collaboration.
-Finally, focus on evolving our people, customers + carrier partners, forming trust + deeper relationships to establish a sustainable business + network.