岗位职责：
1、客户日常需求跟进，并结合内部作业流程进行日常订单操作及监控完成进度；
Follow up the daily needs of customers, conduct daily order operation and monitor the completion progress according to the internal operation process;
2、为客户提供海外仓收货、库存、出库、问题件处理（如丢失，破损，延误，文件错误等）等日常订单操作;
Deal with overseas warehouse receipt, inventory, delivery, problem processing (such as loss, damage, delay, document errors, etc.) and other daily order operations;
3、负责海外仓库的库存数据核对，确保库存信息的准确性。
Responsible for overseas warehouse inventory data check, to ensure the accuracy of inventory information.
4、衔接客户与海外仓库操作人员等相关方的信息转达，对内外输送优质高效的操作指令，确保信息传达到位，推进工作顺利开展。
Convey information from customers and overseas warehouse operators and other relevant parties, internal and external delivery of high-quality and efficient operation instructions, to ensure that the information is communicated in place, to promote the smooth development of the work.
5、收集和整理各种单证，如送货单、订单、提单等，并完成对这些单据的处理，包括基础数据录入和归档；
Collect and sort out various documents, such as delivery notes, orders, bills of lading, etc., and complete the processing of these documents, including basic data entry and archiving;
7、负责客户咨询或问题的跟进处理，保持有效沟通，快速有效解决客户的咨询或问题；
Responsible for the follow-up of customer consultation or problems, maintain effective communication, quickly and effectively solve customer consultation or problems;
8、负责录入应收应付费用，并安排相关的财务事宜。
Responsible for recording receivables and payables, and arranging related financial matters.
任职要求：
1、大专及以上学历，交通物流/贸易/英语等相关专业优先，有英语四级优先考虑；
College degree or above, major in transportation logistics/trade/English is preferred, CET-4 is preferred;
2、有2年以上OP操作或客服工作经验，有电商物流、国际贸易、国际物流或海外仓储相关业务操作或客服工作经验优先；
More than 2 years of OP operation or customer service work experience, e-commerce logistics, international trade, international logistics or overseas warehousing related business operation or customer service experience is preferred;
3、英语良好，口语、阅读、书写等能力熟练；
Good English, oral, reading, writing and other skills;
4、有以客户为中心的意识，富有责任心，工作积极主动，具有信息整合能力，学习能力佳；
Customer-centric consciousness, full of responsibility, work actively, with information integration ability, good learning ability;
5、细心、周到、思维敏捷，有较强的沟通与组织协调能力有良好的执行力和团队合作精神；
Careful, thoughtful, quick thinking, strong communication and organization and coordination ability, good executive ability and team spirit;
6、具较强的抗压能力和协调及解决问题的能力
Strong ability to work under pressure and coordinate and solve problems