* Responsible as the interface of customer quality for designated products in series production. * Preventing defective parts from reaching customers. * Processing customer complaints as well as identifying quality problems to initiate corrective measures. * Monitoring customer specific supplier evaluation/portals and statistical evaluation of quality key performance indicators to improve the product quality continuously. * Act as quality interface for engineering change request. * Duties and Responsibilities * Timely processing of customer complaints according customer requirements (customer portals, 8D report, problem solving documentation, etc.). * Identification of quality and service problems and initiate corrective measures with those responsible including effectiveness check. * Arrangement, coordination, monitoring of external sorting and reworking activities in agreement with those responsibilities. * Evaluation of internal and external change requests concerning quality aspects. Create and submit PPAP to customer for approval. * Monitoring customer specific supplier evaluation (e.g. customer portals) and ensure data conformity with HELLA's data systems. Informing of those responsible in the case of critical situations and initiate measures. * Review and manage customer quality documents/requirements. * Support quality system engineer and coordinate customer audit and follow up the action plan. YOUR QUALIFICATIONS
* Bachelor or above, major in engineering
* With 3-year or above working experience in quality * Good written and spoken English
* Good problem solving and failure analysis skills
