1. Responsible for delivering the helpdesk service per business request and perform issue analysis
1.1 Provide technical support to all Bugaboo end-users who located in APAC region to ensure their hardware, software or network problems can be solved in time.
1.2 Check and update helpdesk requests status in helpdesk system to ensure all IT incidents are correctly recorded and properly followed up.
1.3 Analysis helpdesk activity and raise proposal if needed to improve service efficiency and drive down relevant ICT cost.
负责根据业务需求提供服务并进行问题分析
1.1 为位于亚太地区的所有Bugaboo终端用户提供技术支持，确保其硬件、软件或网络问题能够及时解决。
1.2 在系统中检查和更新帮助请求状态，以确保所有IT事件被正确记录并得到适当跟进。
1.3 事件分析，并在必要时提出改进服务效率和降低相关ICT成本的建议。
2. Provide required support to infrastructure service and projects
2.1 Support system engineer on infrastructure project
2.2 Assist to monitoring infrastructure performance
2.3 Monitoring security including Antivirus, patching and vulnerability
2.4 Maintenance and troubleshooting for plant network cabling‘
提供基础设施服务和项目所需的支持
2.1 支持系统工程师的基础设施项目
2.2 协助监控基础设施性能
2.3 监控安全，包括防病毒、打补丁和漏洞
2.4 维护和故障排除工厂网络布线
3. Manage ICT assets and inventory for efficiency, lifecycle, budget and cost etc.
3.1 Maintain all ICT assets to ensure they are in proper life cycle and under correct warranty coverage.
3.2 Manage all software licenses to ensure they are legally installed.
3.3 Support ICT manager on annual budget planning‘
管理ICT资产和库存，以提高效率、生命周期、预算和成本等
3.1 维护所有ICT资产，确保其处于适当的生命周期内并享有正确的保修覆盖。
3.2 管理所有软件许可证，确保其合法安装。
3.3 支持ICT经理进行年度预算规划。
4. Create and/or maintain ICT documents, deliver the IT trainings where necessary
4.1 Compile and update How-to document, installation manual, and troubleshooting reference for shared knowledge base.
4.2 Deliver new hire orientation training, IT tool or application training where necessary‘
创建和/或维护ICT文档，并在必要时提供IT培训
4.1 编写和更新操作文档、安装手册和故障排除参考，以便共享知识库。
4.2 在必要时提供新员工入职培训、IT工具或应用培训。
5. Responsible for outsource service management in its related area
5.1 Liaison with vendors for hardware/software purchasing and maintenance within budgets
5.2 Manage the service level of outsource service
负责相关领域的外包服务管理
5.1 与供应商联络，进行硬件/软件采购和预算内维护
5.2 管理外包服务的服务水平
任职要求：
1. 2-3年相关工作经验，对IT硬件、软件、网络、安全及相关桌面应用程序有广泛的知识。
2. 熟悉Windows和Office 365的管理知识。
3. 具备Cisco路由器/交换机、VMware vSphere和Netapp存储的基础知识。
4. 深入了解ITIL***实践，持有ITIL基础认证者优先考虑。
5. 至少拥有一个认可的IT证书，例如MCSE、CCNA、VCP、CCA等。
6. 快速学习能力，能够跟上新技术的发展,优秀的问题解决能力以及出色的沟通技巧。
7. 英语口语和书写流利。